Whirlpool

Do not deal with them!!!

These Fuzzy Magic Colouring Setsare advertised as "My Little Pony". However, when we received them, there was no Hasbro or My Little Pony logo anywhere to be found.

We contacted dealsdirect, they refused to refund us and responded with an "assurance" from the importer - Uncle Bills, 72 Silverwater Road Silverwater, NSW)

"they are 100% genunie and we are actaully the sole distributor of the product in Australia. Hasbro International who own the license have signed off on it."

Several people have contacted both Hasbro and their ACTUAL distributor in Australia (Funtastic) - neither of them know anything about Deals Direct or Uncle Bills or the manufacturer Yong Fa Craft Factory, China

You have been warned

dob them in!

If they're fakes you can report them for trademark breaches. A friend of mine's in the licencing business, not sure if she does My Little Pony though.

Already done ... just a warning ... whoa ... the thread was deleted for a moment there!!! why? the other thread referred to in the delete notice had very little to do with deals direct selling fake merchandise

My little Pony Roxorz. Dude what are u going to do with 70 my little pony colour in sets?

I have a barbie mouse!

To the OP:

I have a friend in Customs who actually looks after this exact thing. I will gladly pass on any details that you can give me.

all the details I have (so far) are in the OP

they look dodgy to me, we have tons of MLP stuff here. Notice the My Little Pony logo on the dealsdirect webpage but not on the actual items, MLP stuff always has the logo all over the items, also the pictures displayed aren't typical MLP stuff- which always follows certain themes, pony names etc.

They should refund.

edit- btw thanks for the warning!

That wouldn't surprise me at all. I have never liked deals diect and never will. They sell absolute rubbish.

And in the main DD thread i saw that someone was waiting for a bike for months and he was offered a $10 credit on his account. What a joke, it should be a free bike. Pitty if it was a prezzy.

About time there was a warning about them. Fry them Johnny Bravo.

Deals Direct is like a rubbish dump for the warehouse and the reject shop.

just noticed someone had listed to sell the same thing on ebay using the same pics off dealersdirect site. they cancelled both bulk auctions early... due to an error in listing (listing says genuine MLP product).

Ezri writes...

just noticed someone had listed to sell the same thing on ebay using the same pics off dealersdirect site. they cancelled both bulk auctions early... due to an error in listing (listing says genuine MLP product).

classic. Bit of an OOOPS there.

Deals direct do have a bunch of non label stuff but every once in a while they actually come up with a brand name at a good price.

Trade practices commission would be interested in this sort of mis-selling

do you have any proof that it is not Hasbro or My Little Pony just because it does not have the Original logo on it does not mean it isn't the real deal it might be seconds stock or something.

I have a good grasp of sporting good prices and all their prices are shocking. Their products and crap too.

Will never ever shop at a so called 'discount' store that doesnt live up to the name.

theDr. writes...

Will never ever shop at a so called 'discount' store that doesnt live up to the name.

Fair enough but every now and then Deals direct have some real bargains, the HP PDA's that were going for 200 bucks for example, so it's not all junk.

Tony Fox writes...

HP PDA's that were going for 200 bucks for example

yep i agree, but need them way more often

Tassiedude writes...

do you have any proof that it is not Hasbro or My Little Pony just because it does not have the Original logo on it does not mean it isn't the real deal it might be seconds stock or something.

Neither Hasbro, nor it's SOLE Australian distributor (Funtastic) have any knowledge of "Unle Bills" or Yong Fa Craft Factory

note: the product is apparently a KNOWN knock off, called Princess Club

Would never buy off Deals Direct. Their action packed, flashy website and marketing will be the downfall of many unweary buyers.

Basically, they buy made in China rubbish, import it in bulk to Australia, and sell at high mark up retail pricing. Most of their no name, made in China gear they sell is the same price as well known brand name gear, that you buy in reputable retail outlets.

If you buy off Deals Direct without shopping around, you'll think you've got a bargain, when a matter of fact you haven't.

They used to trade full time on ebay, but went solo about 6 - 12 months ago.

You only get what you pay for!!

Just amazed My Little Pony is still going. Looks like more staying power than the Carebears. Little girls love ponies. Well so does my little nephew David but that's a different story - believe me I've tried pushing the Tonka trucks on him - no deal.

It's a shame Stuff got sold to Deals Direct. At least Stuff was a decent site and had good quality things.

I've just spent some time investigating this product this morning, as it obviously didn't sound right based on the comments in this thread.

Our product listing team recently added a number of genuine My Little Pony products to the site. Unfortunately, the colouring sets were not one of the My Little Pony items. It looks like whoever listed these products mixed up the imagery on the colouring sets, and was listing them at the same time as the My Little Pony items. It was a genuine human error and one that we take full responsibility for.

If anyone has purchased one of the colouring sets, please WHIM me with your order number, as will naturally offer a refund and small extra gift to apologise for our mistake. We would never knowingly misrepresent something like this.

I've also investigated why Johnny Bravo was originally advised by our customer service team that this was a genuine My Little Pony item. It looks like a case of miscommunication at our end - the enquiry was confused with one of the genuine My Little Pony items we have on our site, rather than the colouring sets. This issue is being addressed at our end to ensure it doesn't happen again.

The colouring sets have been removed from our site to avoid any confusion. Please note that the remaining My Little Pony items are fully licensed by Hasbro under license to "Uncle Bills" in Australia, as the OP has mentioned.

I'd be happy to address any remaining concerns on this issue, and again offer our absolute apology for the mistake.

Hmm, I'll reserve judgement until the refund hits the account

Chubby Guts writes...

Deals Direct is like a rubbish dump for the warehouse and the reject shop.

So we finally worked out why they can offer 50 of something for $10 instead of $100?
Remember people, you get what you pay for even on the internet. That said, I'd go get them Johnny Bravo, that's blatant false advertising.

HI,
I have bought numerous items from Deal Direct and i havent had any problems.
Just depends on what you are after.
And yes I shopped around, there delivery charges are excellent compared to others.
Communication part needs looking into, and I think as they have grown they have started to sell more crappy items compared to what they use to sell.

But its no different to shopping on Oztion,Ebay or any other online site.
If you are careful do your research things can work out ok.

cheers

CornishPixie writes...

That said, I'd go get them Johnny Bravo, that's blatant false advertising.

If you read the top of this page, it was "human error"

they do indeed have other MLP products that look the genuine article (as much as you can tell from a website photo) ... so, benefit of the doubt on my part ... the compounding of "listing" error by the abrupt customer service "no refund for you" email didn't help!!

Look, I've bought from these people before, when they were auction brokers australia or whatever on ebay (odd, can't find them at all, no feedback history, nothing) ... never had a problem, and if there was one, they were always very fair in their dealings with problems - hopefully as deals direct they pick up their game a bit in the customer service department

Filtercore writes...

It was a genuine human error and one that we take full responsibility for.

....as opposed to a non genuine human error.!!!
Seems that Deals Direct will use the work genuine anywhere.

Logzy writes...

Seems that Deals Direct will use the work genuine anywhere.

Where do they use it!

Seems a bit petty.

I guess you have nothing better to do.

cheers

ozzymac writes...

I guess you have nothing better to do.

Correct.!!!

I knew they were fake the moment i saw the ad, advertising iPAQs for $199 went to there website and no PDA's by HP to be found, only knock off brands you should report them as they are misleading customers

GlennL writes...

I knew they were fake the moment i saw the ad, advertising iPAQs for $199

Where is the add?

I remember a month or so ago they had iPAQs for sale cheap.

www.dealsdirect.com.au/p...rful-pocket-pc-2

Thats a link to the page with the details for when they were available.

Why are they fake?

cheers

When i went this was early this year, they werent on the site

The link in the OP's post no longer works, however, they seem to be selling more my little pony merchandise.

I bought a coffee machine from dealsdirect and used it every day for a few months then it broke last week.

:(

30 days warranty = bad luck to me!

I wouldnt use them again for items like that because the cheap china stuff probably always breaks quickly from constant use, which wouldnt be a problem if it had a longer warranty... but well it doesnt.

Maybe the day you went they hadnt put them on the site yet.

Doesnt mean because you couldnt find them you can come out and say stuff is fake, just because of one error by someone.

After all they did admit they made the error.

Cheers

What about manufacturers waranty?

The warranty on some items could be longer.

But I guess again it comes down to how much you pay for something.

You find the same with cheap products you buy from lots of places.

cheers

But that is original My Little Pony merchandise by the looks of it.

The Deals Direct rep said they had other original MLP items which were liscenced items.

cheers

irony: no reply to my new email to them, now that they've publicly admitted they were wrong, however, I did get some advertising email from deals direct today!

Filtercore, if this was human error, you should NOT be waiting on the emails to come in (two from me so far), you should be making first contact!

Happyyy writes...

I bought a coffee machine from dealsdirect and used it every day for a few months then it broke last week.

:(

30 days warranty = bad luck to me!

How much did you pay for it?

You may be able to rely on your statutory conditions/warranties that can extend past these paltry 30 day warranties, depending on the price.

Have a look at www.accc.gov.au/content/...html/itemId/3863 (specifically the Warranties and refunds pdf linked there: www.accc.gov.au/content/...nds_June2004.pdf ) and also www.accc.gov.au/content/...temId/3669#h2_52

I've made two purchases from Deals Direct - bought one of the HP IPAQ PDA's and more recently a couple of bar stools. I can honestly say I have had no problems with these items. I would be happy to (and more than likely will) buy from then again if they have something I need.

I've got no doubt you could mention any store, be it online or brick and mortar in here and you will get some who have had less than satisfactory experiences with them.

ozzymac writes...

HI,
I have bought numerous items from Deal Direct and i havent had any problems.
Just depends on what you are after.
And yes I shopped around, there delivery charges are excellent compared to others.

I can second that, bought some electronic scales through them. With delivery they came to less than anyone else, even Harris Scarfe with 50% couldnt match the price.

There is still an important issue being overlooked here.

Johnny Bravo writes...

Neither Hasbro, nor it's SOLE Australian distributor (Funtastic) have any knowledge of "Unle Bills" or Yong Fa Craft Factory

Filtercore writes...

Please note that the remaining My Little Pony items are fully licensed by Hasbro under license to "Uncle Bills" in Australia, as the OP has mentioned.

So both Hasbro and it's sole Aussie distributor have no knowledge of Uncle Bill's however it's being claimed that items ARE FULLY LICENSED to them

Someone is lying here, either hasbro has broken Funtastic's sole Aussie distributor status or Uncle Bill's is not licensed.

Dealsdirect's normal customer service is pretty bad, terrible even. I had an item "lost" in the post (auspost said they never received the item from DD etc.) and another item that was DOA. CS basically said "too bad", despite the site claiming that items were sent insured and DOA items could be returned.

Posted on Whirlpool on a whim and Filtercore arranged for a refund and a return, but having to resort to unofficial channels is pretty poor, IMO.

My other DD purchases have fallen apart in just a few months with very very light use, so quality's a big issue too.

I must admit, I never (currently) had any problems with them, they were friendly and very helpfull. The things I ordered from them, one was on back order (but needed it in 2 weeks time - left it until 1 week, rang up and asked for it to be cancelled and they returned the money). All things I have bought off them were/are genuine products.

Boughto writes...

You may be able to rely on your statutory conditions/warranties that can extend past these paltry 30 day warranties, depending on the price.


Just went and grabbed a similar one from Bigw for cheaper and with 12 month full replacement warranty.

I have bought from DD also. Pretty much everything has been on the tacky side, crayons that arrived loose in a large carton because their individual boxes were too flimsy to hold the contents, textas that come in tubes of 50 with only a little over half that actually worked, salt and pepper battery operated grinders, described as "Chrome" when in fact they were cheap silver plastic.
I've also bought bulk lots which were great, kid's educational books, a 12 setting of cutlery which I will only use twice a year or so.
The point isn't the quality or lack thereof, it is the fact that people have paid for something which was described as a certain "brand" when it was clearly a cheap knock-off and because the "My Little Pony" Brand name targets little girls who are very particular about "brands" they will notice the set is not a genuine MLP product and toss it aside. So the bulk lot is pretty much landfill in my opinion.

daisie writes...

The point isn't the quality or lack thereof, it is the fact that people have paid for something which was described as a certain "brand" when it was clearly a cheap knock-off

They already admited that was a mistake.

As for the other stuff, go into any discount store & you will find the exact same items. The only difference is that this one is online.

You know you have an option. Dont shop there. Pretty simple.

I wonder what other names you post under?

Any clues?

cheers

ozzymac writes...

As for the other stuff, go into any discount store & you will find the exact same items. The only difference is that this one is online.

Yes but the discount stores don't advertise their stock as being a popular, reputable brand. Isn't that called fraud?

I wonder what other names you post under?

Any clues?

Where 'bouts? I get around ;)

daisie writes...

Yes but the discount stores don't advertise their stock as being a popular, reputable brand. Isn't that called fraud?

So you are saying that they do this all the time?

Do you have some current examples you can show me?

cheers
PS Your accent sounds familiar.

Deals Direct have pulled the ads for the fuzzy magic sets, and I'm not aware of any other breach of copyright they may be committing if any.
As for my "accent" I think you may have me mistaken with someone who has one, unless speaking the Queen's English correctly can be described as an "accent".

I have that $99 eurolab espresso machine from them.

First one i got the frother refused to work. Then i got it replaced and a month later the whole thing refuses to make hot water at all.

I'm extremely pissed about that site now. I have seen so many people here have the same problem with that machine and so many people have returned them. Yet they keep on advertising and selling them.

Thanks to their total dishonesty and incompetence i can no longer return it because its passed the 30 days.

I will never buy a single thing of them ever again. It may be cheap but you get what you pay for. Which is total crap.

They sent me an email back basically saying its not their problem and to live with their crap products.

I have dealt with them twice no problems at all.

Johnny Bravo writes...

Filtercore, if this was human error, you should NOT be waiting on the emails to come in (two from me so far), you should be making first contact!

Unfortunately I'm not sure any of your order details, otherwise I would have gladly contacted you. If you'd like to WHIM me I'd be happy to send refund details over right away.

zoombi writes...

So both Hasbro and it's sole Aussie distributor have no knowledge of Uncle Bill's however it's being claimed that items ARE FULLY LICENSED to them

Someone is lying here, either hasbro has broken Funtastic's sole Aussie distributor status or Uncle Bill's is not licensed.

My understanding is that these are discontinued lines which Uncle Bill's has picked up the remaining stock of.

Slightly on topic - but whilst you are here filtercore.. why oh why does Free Sitewide shipping have to be paypal dependant?

Its so damn annoying.. Surely your merchant commissions aren't that steep that you cant offer it on CC transactions.

*sad*

webbj writes...

Slightly on topic - but whilst you are here filtercore.. why oh why does Free Sitewide shipping have to be paypal dependant?

These particular promos are partly funded by PayPal, hence PayPal only :)

I believe free shipping promos, regardless of payment method, will be seen again at some point, though (we've run them many times before in the past).

Filtercore writes...

Unfortunately I'm not sure any of your order details, otherwise I would have gladly contacted you. If you'd like to WHIM me I'd be happy to send refund details over right away.

Playing devils advocate here, but you should contact every customer who has purchased that item and offer them a refund. They purchased that item as being genuine in good faith and you should make amends for your mistake. Plus I am sure there are legal reasons for you to do this as well.

Greg writes...

you should contact every customer who has purchased that item and offer them a refund

Yes, I agree. We're working on this at the moment.

I think DD have handled this well, not sure that the thread title is now justified :/

I can see the reason for error, I've seen similar things like this happen in environments I've worked in.

Anyway, good luck to all invovled!

Filtercore writes...

Yes, I agree. We're working on this at the moment.

Good to see! You'll get to Johnny Bravo eventually then.

To all the other ppl posting negative related comments, you get what you pay for. There are so many people in this world that chase around for someone who can do it 5cents cheaper or whatever and at the end of the day, you get what you pay for has some truth in it.

theDr. writes...

I have a good grasp of sporting good prices and all their prices are shocking. Their products and crap too.

Will never ever shop at a so called 'discount' store that doesnt live up to the name.

I' am kinda wondering where you've been looking and whether you or any of the other people here are DD's competition. :P

I have recently bought my dad a elliptical bike, for a bit of rehab workout after his heart attack and myself the DD version of the "chuck norris" gym.

From checking out Big W, Kmart and Rebel I know for a fact that I saved myself at least $100 for the same quality stuff.

I' am now looking at buying the complete weights set off DD and I know from what I saw at Rebel last week, I'll be saving at least $50.

The products I bought from DD aren't the best quality but I also know that I have bought them from a discount online store and I have paid for them accordingly.

Anyway's, good to see the MLP is being handled and I hope everyone who bought the colouring books get a refund.
- SyKO

Edit: Hmm, looks like they have free shipping today thru PayPal but their sites running a bit slow. If I can get this order thru I'll be saving an extra $30 off my weights.

Creztor writes...

you get what you pay for has some truth in it.

wrong wrong wrong, I DID get what I paid for, but, what I paid for wasn't what was ADVERTISED

I think he was refering to the other people in this thread. ;)

Johnny Bravo writes...

what I paid for wasn't what was ADVERTISED

I am in total agreement with you. This is why we are offering a refund :)

If we've made a mistake like this, we would never run around knowingly avoiding it - what's the point?

Once again, if you can WHIM me your order number, I can send you refund instructions right away; or alternatively you can wait until we send out our email to everyone who's purchased this product (we plan to send this within the next 24 hours).

Filtercore writes...

I am in total agreement with you. This is why we are offering a refund :\)

Oh, I wasn't taking pot shots ... as far as I'm concerned you've handled this very well - I only ever became concerned NOT because the product wasn't MLP, but because of the email, when confronted, which insisted they ARE .. as you said, TWO mistakes were made.

Filtercore writes...

Once again, if you can WHIM me your order number, I can send you refund instructions right away;

I don't have those details handy - you may have noticed I said "we" in the OP ... so, I'll have to talk to the better half!

Personally Johnny, I'd wait till the email to everyone is sent round. That way you can at least be assured that everyone is being alerted!

alku83 writes...

I'd wait till the email to everyone is sent round.

Okay, I just wanted to keep you guys up to date - as you may have noticed, our site is down at the moment, which is also effecting emails being sent out. There's no ETA at the moment, so our email to customers regarding the item in this thread may be delayed until later tomorrow. I'll keep you updated if any problems.

So the site has been down for 2 days, which is when I received the first email from YOUR customer service dept telling me that the sets were in fact LICENSED MLP and refused me a refund on those grounds?
Since receiving that email from "Sandy" I have sent four emails to your customer (dis)service, including one in which I quoted your post here.
I know several people who have purchased this product and for most of them "Whirlpool" is a brand of washing machine, not somewhere they should be directing their complaints about their purchases from Deals Direct.
Are you going to address the complaints from those people as well?

The simple fact is you should NEVER buy any electronics of their site no matter what. They have no warranty policy apart from their stupid 30 days. Most things work for 30 days. I have been bitten by this. They tell you once its past the 30 days thats just to bad. No exchange, no refund.

Kosh writes...

NEVER buy any electronics of their site

What about the items that come with a Manufacturers Warranty?

Or doesnt that mean anything either.

I bought a Divx/dvd player from a well known Electrical store and it lasted a couple of weeks, would hardly play anything.

So I bought one from Deals plays anything and everything no more having to convert movies etc. No Problems.
Bought a Electric Treadmil No Problems
Bought a Torch No Problems
Bought a Circular Saw No Problems
Bought a Wireles Keyboard No Problems
Want me to keep going?

You go out and buy a laptop for thousands of dollars and you get a 12 month warranty.
You spend $20 on Deals you get 30 days.

Maybe it also depends on how people treat the items they buy.

cheers

Yeah and back to the topic at hand - fuzzy magic colouring sets are not electronic, nor do they require 30 day warranties. All we expected of them was that they be the product advertised by Deals Direct - which they weren't.

As if you'd buy from deals direct anyway.

Spinout writes...

As if you'd buy from deals direct anyway.

Why not?

I have bought a few things and have not had reason to complain.

Caveat Emptor

In the case here they have admitted a mistake and seem willing to rectify it. So get over it!

Spinout writes...

As if you'd buy from deals direct anyway.

Where would you buy from instead?

Dinky Di, Chickenfeed or somewhere similiar.

Or maybe you are a Target shopper.

cheers

let me say (again?) ... it's not the quality of the product, yes, you get what you pay for, I don't know about the quality DD's products ... I've bought stuff from them before, and never felt like I'd done my dough ... the point was the "brand", and, as explained, there was an error in the description of the product, and they have changed the description on their website, and they say they are going to offer a refund ... it's all good, OK

arguments over quality etc are irrelevant

question ive never been to deal direct before and i get there spam all the time wtf

DaTa writes...

question ive never been to deal direct before and i get there spam all the time

Did you sign up at any point for any newsletters? I made that mistake and now EVERYDAY I get emails from them about the "wonderful" deals they have. I don't mind though as occasionally they do have something worth looking at.

I purchased a programmable remote control (generic from China and then branded by supplier in Australia) from JAYCAR - Cost me $89 (This was not a special or sale). A few days later a mate mentioned he had seen the same remote control on deals direct and almost purchased. We went to DD and found the IDENTICAL(and yes - we checked the fine detail etc) remote control advertsied as follows:

RRP: $199.00

YOUR DEAL: $99.95

SAVE: $99.05 (50%)

We were gobsmacked and so wrote to DD, complaining that they were falsely claiming a saving.

I received a response full of "poetic spin" about suppliers etc etc etc.

Lesson here - do your homework if you are going to buy from Deals Direct!

Stat writes...

Lesson here - do your homework if you are going to buy from Deals Direct!

Isn't it normal practice to "DO YOUR HOMEWORK" when ever you purchase anything from anywhere?

Doesnt just apply to buying from Deals.

If you are buying from Ebay etc dont you search out the best deal?

Sounds pretty logical.

Shop around.

cheers

daisie writes...

So the site has been down for 2 days

No, it was down for seven hours - which still isn't great, but our tech guys were doing everything they could to bring it back up. This was also impacting our ability to respond to emails, so we currently have all hands on board to catch up. Apologies for the delay.

CornishPixie writes...

Did you sign up at any point for any newsletters? I made that mistake and now EVERYDAY I get emails from them about the "wonderful" deals they have.

We're working on a few alternatives to the daily newsletter - most likely a weekly email for each product category you're interested in. And of course, you can always unsubscribe if you wish.

Stat writes...

Cost me $89 (This was not a special or sale). A few days later a mate mentioned he had seen the same remote control on deals direct and almost purchased. We went to DD and found the IDENTICAL(and yes - we checked the fine detail etc) remote control advertsied as follows:

RRP: $199.00

YOUR DEAL: $99.95

SAVE: $99.05 (50%)

Any comments Filtercore?

Haven't you heard of RRP?

Shops do it all the time.

Everything you buy has a rrp attached to it.

Also depends on buying power etc on how much below the RRP you can sell things at.

cheers

ozzymac writes...

Haven't you heard of RRP?

Shops do it all the time.

Everything you buy has a rrp attached to it.

Also depends on buying power etc on how much below the RRP you can sell things at.

Bit of a difference when the RRP is DOUBLE that of the RRP of the store. And they were selling it at $10 more then the store. DD are supposed to be cheaper. How is selling it at more then the shops a deal?

I quite like DealsDirect, I bought some speakers from them a while ago, they sent me the wrong colour but were quick to refund me a percentage of what I paid in return :) [plus, free shipping made it a steal anyway]

P.S. just for clarification, they did give me the choice of returning the speakers to get total refund, but I wanted to keep them anyway.

Kosh writes...

DD are supposed to be cheaper.

Just like Target & Kmart are meant to cheaper. But they arent allways.

You cant honestly expect a shop to be 100% cheaper than everywhere else you can buy things from.

I am sure I could buy most things that deals sell cheaper if I wanted to surf around auction sites wait for auctions to finish etc.

And you allso have to take into consideration that you had to physically go to the store to buy the item for $10 cheaper. How much did it cost to get to the store? Time,Fuel etc.

You could of got it posted for less than $10.

You have to take everything into consideration when purchasing from anywhere.

cheers

Hey, did JAYCAR display their RRP?

$99.95 and $89 seem pretty close so I'm wondering if the manufactures RRP would be the same for both remote controls.

Plus, I agree with Ozzmac that you have to factor in how much fuel and time you spent going to the store to buy the remote control.

I know for one the closest JAYCAR from me is about a $10 fuel trip away and I can only head out there on the weekends.

Anyways,
- SyKO

i know a few people who have bought things from deals direct without problems..

whats the general conclusion here?? deals direct ok or not ok?

Kosh writes...

DD are supposed to be cheaper.

Jaycar is also supposed to be cheaper, I don't think they sell anything at RRP either. So it then comes down to who got the better deal, who's making less margin or wants to get rid of stock and similar.

last week i got a subwoofer from them. works great, no problems with them at all

Filtercore writes...

I've just spent some time investigating

Give the rep full marks for being quick off the line...

Just an update on the email being sent to customers re the item originally discussed in this thread - our tech guys are still cleaning up some of the tech-mess from our downtime yesterday. I'm told we can't run a query at the moment to generate a list of customers, which of course is frustrating, but should now be done tomorrow.

Filtercore writes...

And of course, you can always unsubscribe if you wish.

I know and it wasn't a complaint really, just stating that I get so many newsletters advertising all the savings and I've never (yet) bought anything from them.

geez people are pretty quick to sink the boot in....

i've bought from dealsdirect twice and both times recieved the item very quickly and have gotten exactly what i paid for.

it's pretty obvious that they import most of their stuff cheaply from China so if you want a high quality product that has a long warranty obviously you're not going to buy from them.

i bought 2 $50 divx dvvd players and they've both been working fine for almost a year now, if however one or both of them die then it's not really a suprise considering they're no-name $50 dvd players.

use some common sense before you go and buy cheap stuff on-line then go and compain about it coz its not what u expect.

ps - this isnt directed at the OP, i can understand when a company claims to be selling a legit product then u find its a fake

ozzymac writes...

Haven't you heard of RRP?

Shops do it all the time.

Everything you buy has a rrp attached to it.


www.accc.gov.au/content/...screen%20res.pdf

Unless they actually sell the item at the RRP,and then offer a discounted price later, they are not entitled to advertise the RRP of the product - its misleading advertising...

What if someone is selling same product somewhere else at the RRP and DD are selling below that?

Like for example the re-badge EzeCool MP3 players at Harvey Normal selling at above $200 and DD selling them under $100?

lol, walked into the Auburn Harvey store with my mate to have a quick look around. I had a look in one of the display cabinets. Only to find the same "re-badged" MP3 player (Exact same look different name) I bought my mum was selling for above $200.

lol, dreamers..
- SyKO

ozzymac writes...

Where would you buy from instead?

Dinky Di, Chickenfeed or somewhere similiar.

Or maybe you are a Target shopper.

cheers

Anywhere besides Deals Direct
Cheers big ears.

The bigger companies seem to enjoy adding a huge mark up.
Yet the smaller stores sell them for cheaper.
Yet you'd think it would be the other way around as the bigger stores sell more.

Woolies writes...

The bigger companies seem to enjoy adding a huge mark up. Yet the smaller stores sell them for cheaper.

Bigger generally got bigger by being established for a long time, and traditionally prices had a certain mark-up. Companies that start out are obviously smaller, and many use price as a means of getting sales and attention, and increasing it over time, as they get bigger.

Yet you'd think it would be the other way around as the bigger stores sell more.

Bigger usually has a much larger range, so they don't necessarily sell a lot of everything. Usually the small stores have a limited range, and you only notice what is a good price on what you're looking for. There are many small stores who don't specialise in something and you'll pay more than a big store.

very good point. i forgot to add in the price which they would have due to the amount of stock they have.

Just a warning to anyone thinking of buying Eurolab products such as coffee machines from dealsdirect.

functional... but in comparison to local bought products.... total junk.

You can buy similar products of better quality and cheaper prices at local stores.

found this out the hard way :)

www.dealsdirect.com.au/p...wsletter24112006

I quite liked the first item in todays newsletter... No prizes for guessing why they got a bulk lot of them on the cheap!

Iceman Oz writes...

No prizes for guessing why they got a bulk lot of them on the cheap!

Just label them as historic :P

Iceman Oz writes...

No prizes for guessing why they got a bulk lot of them on the cheap!

LOL! That's great.
Next will be the astronomy texts, with Pluto still proudly displayed as a planet ;-)

We bought one of the bulk deals of the hair elastics for our 2yo. Got about 20 million of the things. At the rate she loses them it was a great deal and we've given heaps away too.

Also the green envirobags, bought a box of them too, make great presents and last really well.

I guess it's a matter of weighing up the use and duty cycle of the item you buy.

We've had no problems or issues with Deals Direct. Very happy.
But we are very picky about which items we will buy.

Woolies writes...

Yet you'd think it would be the other way around as the bigger stores sell more.

It's not that they sell more, its that because they sell at inflated prices, it doesn't matter if they sell less than a smaller store because in the end, they make more from selling at that higher price

Bought an office chair from them, the left hand arm rest snapped in two and spilled me to the ground. I emailed them - several times - to tell them the product was, in my opinion, dangerous. 10 days later got an email to say in essence "bad luck"

Go figure

bought a few items from deals direct, had to return a faulty appliance.(DOA)
had no problems and all postage paid by deals direct

I emailed them in regards to a broken product 4 days ago no reply. Can't complain because it is Christmas out of the ~ $10,000 we have spent there it's the first issue we have had with a product

llama009 writes...

Just label them as historic :P

Hey, they would make a good collectors item in 10-15 years!

Hello, is Filtercore anywhere at the moment?

Could you please look into Order# 31164330792321 which was placed on 24Nov06. The website says that it has been in Pack & Despatch for 2 weeks. It's not an expensive item but I ordered it for my 4 year old son for XMas.

Cheers :) Mario

lol.. while we're dumping on DD.. I'd like to throw in my 2 cents...

The advertising on the site has been annoying me... The site's looking too cluttered....

I don't think I should have to pay to view the site (by having to look at the google and Tove ads)

FLICK writes...

I don't think I should have to pay to view the site

How are you paying?

Ae the adds that good that you actually click on them?

I usually just look at the items I want to look at, cant say I have even taken much notice of the adds.

cheers

Sorry for late reply, was at Meredith on Friday-Sunday :)

Robert! writes...

I emailed them in regards to a broken product 4 days ago no reply

Our customer service team are running a bit behind at the moment, mostly due to Christmas craziness - if you can WHIM me I'd be happy to look into this. Just include your order number and delivery name, delivery address.

mariomart writes...

Could you please look into Order#

I'll WHIM you shortly...

FLICK writes...

The advertising on the site has been annoying me... The site's looking too cluttered....

I'll pass this on - the Google ads on the site are fairly new and still in a testing phase. This is actually the first complaint we've had about them, but it all counts :)

any coupon codes at the moment ?

The google ads make it look so unprofessional

chaka1953 writes...

Bought an office chair from them, the left hand arm rest snapped in two and spilled me to the ground. I emailed them - several times - to tell them the product was, in my opinion, dangerous. 10 days later got an email to say in essence "bad luck"

Go figure

Arm rests should not break in normal use! Apart from the valid safety concern, theres probably some Australian Standard that violates too. If they don't want to assist you as the email apparently indicated...
"Goods not of merchantable quality" is the phrase to use in a disputed credit card transaction complaint via your bank. Most banks will send you a form for disputed transaction, there's one I know of that prefers not to, you need to inform them you will be transferring your account to another bank to get them to assist the way they should.

Hope this helps, SBD

Edit: Hmmm, Take this as general advice in situations such as claimed to occur, forgot to check number of posts. Only one post by Chaka, may not be a genuine complaint. The nets full of dodgy posters lately it seems, or I have just started noticing them :S

Just noticed this site has popups too :(

This is a bad move

Tassiedude writes...

Just noticed this site has popups too :(

We definitely don't, we haaaate popups. Where are you seeing these? I suspect this could be adware...?

chaka1953 writes...

Bought an office chair from them, the left hand arm rest snapped in two and spilled me to the ground.

I bought one of those too, it works perfectly.. then again, I don't sit on the arm rests, I sit on the seat.

Did you assemble it yourself too?

Filtercore writes...

Our customer service team are running a bit behind at the moment, mostly due to Christmas craziness - if you can WHIM me I'd be happy to look into this. Just include your order number and delivery name, delivery address.

Yeah thanks they responded with details that it's out of stock (rope light) and will issue a credit?!

However, I've since heard rope lights have been recalled due to overheating and these do exactly that :(. They have melted the fixtures (to some point) that they are around and get massivley hot.

Filtercore writes...

We definitely don't, we haaaate popups.

Wow..a Deals Direct rep on WP..is there anyone who isn't represented here?

I am currently mightily peeved at Deals Direct. They sent the wrong watch and now I have no response to my email. Guess my wife isn't going to get a watch for Christmas this year. Pretty poor effort from Deals Direct. I've spent nearly a grand with them (me and my wife) this year, but they can do without us as customers from now on. Any company that has poor customer service, I just wipe. No second chance.

FB, I'm really sorry to learn of our error. Can you WHIM me with your order number and delivery address?

We would be happy to organise a refund so you can organise a watch locally for your wife.

started this thread 6 weeks ago ... still no money, and, of course, they're sending a damn cheque ... we paid by DIRECT DEBIT ... but, they will send a cheque that, now, wont clear until probably next WEDNESDAY

god I hate dealing with companies like this ... DIRECT DEPOSIT SHOULD BE REFUNDED WITH DIRECT DEPOSIT

edit: toned down the implied language a bit ... I was a bit peeved ;-) gotta be thankful, at least I'm getting a refund, not "store credit"!!!!!

I completely agree with you, and this is something that's being worked on as I speak. Credit cards will refund to credit cards, BPAY to direct deposit, and (legality permitting) PayPal to PayPal. Yes, cheques are a pain and we're working to fix this.

It seems that the only way to keep dealdirect honest is to complain publicly. If you complain directly to them you get ignored.

There should be an official DD complaints thread so that filtercore will respond to people. Only WP persons get problems solved, poor non WP'ers would get no help at all.

Well....I got help (thankyou again FilterCore)...I am not sure if it was specifically because of WP...hell...I didn't even know there was a DD Rep in these forums.

Deals Direct , I suppose, are cursed with most of their customers being just like me....Lazy AND impatient :)

Anyway, as it is so close to Christmas...and I imagine DD are getting slammed..I am very happy with the resolution of my problem.

Just received correct watch via Messenger Post.
Fantastic work DealsDirect !!!

Thanks Filter Core...and thanks Messenger Post...especially the poor bloke who delivered to me at 6pm and still had 100 items to deliver.

Merry Christmas.

FB writes...

Just received correct watch via Messenger Post.

Glad to see it turned out ok.

Filtercore-

www.dealsdirect.com.au/p...se-switch-pc-mac

I'm thinking about getting of these. I picked up a cheap no-name one from MSY and it causes interference (as in, visibile interference like scrolling lines on my LCD screen) from several of my PCs. If the same were to happen with this product, would I be able to return it and would I be out of pocket at all?

CM Mike writes...

If the same were to happen with this product, would I be able to return it and would I be out of pocket at all?

We'd only be able to arrange a return if the product itself is faulty, rather than your LCD screen (our supplier for this product can assist with troubleshooting if need be). Naturally, we'll arrange return postage at our cost if it's a case of a faulty product.

Ahhhhh, Hi Filtercore.

I understand that today is a Public holiday, So i can expect the order I placed Yesterday, to be shipped Monday right ?

Brian White writes...

I understand that today is a Public holiday, So i can expect the order I placed Yesterday, to be shipped Monday right ?

That's correct :)

You will then receive an email with online parcel tracking details, within 24 hours of the parcel leaving our warehouse.

Odion writes...

You stingy mongrel! Buying your wifes Christmas gifts from a bulk importer cheap joint like DD. Get her something decent tightwad!

Deals Direct actually sell some quite good "Brand Name" Stuff

Filtercore writes...

You will then receive an email with online parcel tracking details, within 24 hours of the parcel leaving our warehouse.

LOL, and depending on the courier used, (Fastaway are a classic for this) the item gets DELIVERED before the tracking number is added to the track and trace database.

Brian White writes...

the track and trace database.

HI,
I agree,the track & trace is just a joke.
The only thing it ever shows is that it arrived at the Sydney depot.
Then a couple of days after u receive it it comes up with being delivered.

Pretty useful.

cheers

Filtercore writes...

We'd only be able to arrange a return if the product itself is faulty, rather than your LCD screen

Hi-

The same PCs cause the same issue on my CRT. It's not the LCD.

Thanks for your reply

Filtercore, could I have you look into the loooooong wait for emailcash points. I am still waiting for points to be allocated on an item purchased 10th December/ Order #31165613600929.

Also thanks for the replacement Zen Vision, although no- one to date has replied to my email asking if the faulty one actually turned up.(would like to know whether my poor opinion of Australia Post still stands)

Excuse me for hijacking this thread. I ordered a product from dealsdirect and it is being sent by courier TNT. The latest status of the item is "OBFD Outside Hire", can anyone please tell me what this means?

Electronically Lodged 29/01/2007 13:49 Enfield (Sydney)
Paperwork Printed at Depot 29/01/2007 16:39 Enfield (Sydney)
OBFD Outside Hire 30/01/2007 10:39 Enfield (Sydney)

Thanks a lot. :)

Prankster1 writes...

The latest status of the item is "OBFD Outside Hire", can anyone please tell me what this means?

TNT cover certain delivery zones with their own delivery trucks. In certain regional and remote areas, the actual delivery is passed on from TNT to a local courier service. I suspect this is what's happened in this case. (Of course, our freight insurance guarantee still applies, in case there's any damage in transit).

I was rather disppointed with TNT's delivery service.
Sydney to Brisbane is normally done within 2 business days by any courier I've ever dealt with. My order went on a round trip past Melbourne first then was held in the Brisbane depot for 4 days before they delivered.
Their customer service staff weren't real helpful until the 29th when I demanded that this be looked into further, funnily enough it was delivered the next day.

Consignment No: AHE000125582

Status Date Time Depot
Electronically Lodged 19/01/2007 10:21 Enfield (Sydney)
Paperwork Printed at Depot 19/01/2007 13:25 Brisbane EXP
Received in Depot 22/01/2007 16:31 Hallam (Melb)
Held for Enquiry 24/01/2007 11:45 Brisbane EXP
Held for Enquiry 25/01/2007 11:26 Brisbane EXP
Held for Enquiry 29/01/2007 11:44 Brisbane EXP
On Board For Delivery-Full 30/01/2007 08:48 Brisbane EXP
Delivered in Full 30/01/2007 13:09 Brisbane EXP
Proof of Delivery Image 31/01/2007 08:30 Brisbane EXP

Filtercore, doesn't the website say dealsdirect send everything via Aussie Post eParcel. Why TNT?

Crosswire writes...

doesn't the website say dealsdirect send everything via Aussie Post eParcel. Why TNT?

Australia Post can only deliver up to a certain size and weight, for large items they need to be sent by courier. I think they max weight Aussie post will deliver is 20KG.

Tassiedude is correct.

Our site's help pages should mention that we generally use Australia Post, except for larger/heavier items which are sent via courier. If you've spotted a page where this isn't clear, can you please WHIM me the URL?

In addition, please don't hesitate to contact our customer service team with a timeline of your experiences with TNT, and your feedback. We meet quite regularly with our TNT account manager and make a point of discussing any "problem deliveries" with them.

I always thought they were dodgey. Eveything was too cheap to be true

Filtercore.....still waiting for a response from you.
Gave your company a glowing report earlier in this thread...might just have to take it back considering the bad PR you are exhibiting now!
Emailcash are just as bad!

sim140 writes...

still waiting for a response from you.

do you expect a reply on a sunday ? he probably is just an employee with a life as well. If it is urgent, it is probably better to ring them than to ask for a reply on whirlpool.

=)

You think they would do this kind of stuff on their own site - oh, wait - they'd miss out on all this advertising.

The fact that they post here at all says that they treat WP as a commercial source of leads and advertising, as well as using it for support, and as such should have paid staff keeping it up to date.

sim140 - my apologies, I genuinely missed your message back there somehow.

We're currently in the middle of updating the way our Emailcash points are allocated - you should notice a much quicker process soon. In the meantime, if you still haven't received Emailcash points from a purchase that long ago, for now I'd recommend contacting Emailcash support, so they can follow up.

I'm also sorry to hear you didn't receive a reply to your email - we'd certainly never deliberately ignore any message to us! One very likely cause of this is our implementation of a new email system over the last fortnight - although we haven't heard of any "lost email" there is a small chance this might have unfortunately happened. Please be sure to resubmit your request through our "Contact Us" page - our new system will allow you to track your customer service request online as well as via email.

Does anyone have a Deals Direct coupon code? (I never seem to have one when there is actually something I want to purchase, Murphy's Law I guess :( )

Uncle Bills is a real importer, they make over 10 million dollars worth of sales every year.

Bought a wireless card for lappy $10
Doesnt work. Just crashes it. Tried on other laptops.. Just locks them up to.

$10 is not really worth wanenty.
Will deals direct refund for selling me a dud item tho?

Why is there an excuse of "we just implemented x new system" used when there is a case of poor customer service.

I've certainly noticed the theme throughout Filtercore's posts.

Think this will play AVI's?

www.dealsdirect.com.au/p...hdd-gigaview-hdd

Also
Is this a good deal?

www.dealsdirect.com.au/p...-gamers-computer

DStone writes...

$10 is not really worth wanenty.
Will deals direct refund for selling me a dud item tho?

If you've purchased this item within 30 days, you have the option of a refund for a faulty item if you'd prefer. We will arrange return shipment at our cost - just contact our customer service team via our website.

~vaio writes...

Why is there an excuse of "we just implemented x new system" used when there is a case of poor customer service.

I've certainly noticed the theme throughout Filtercore's posts.

Well, although we did put a new customer service system in place over the last 2 months, I don't think I've consistently mentioned this? Trying to avoid the issue at hand is not my style, I always try to answer here as honestly as I can...

There were a few teething problems with our new email system for a period of around ten days in late January, but this has all been fixed.

vaio, if you've encountered an issue that I can help with, please post here or WHIM me - I'd be happy to help out.

I used a coupon code which expires 31/3 but forgot how it spells ... something likes XMASVIP... Don't know if someone else can help you. :)

A couple of weeks ago I ordered a portable airconditioner (compressor type) from Deals Direct. Large item, dispatched from supplier directly (apparently) and by courier. Ordered it on Saturday and got it on Tuesday!

Very impressed, and works as advertised!.. Lucky it's got wheels though, because it is quite heavy and alot larger than I thought when I looked at the photo:
www.dealsdirect.com.au/p...nditioner-remote

Anyway, good buy, as long as you have a window for the hot air outlet :P

anyone order the 10 disc pavoritti set and not receive the WITH BONUS DVD & 3 DISC CD SET ABSOLUTELY FREE!

?

i didnt get mine

Surely 10 discs is enough! Hehe.

Alex R. writes...

www.dealsdirect.com.au/p...nditioner-remote

how do you get rid of the water ? does it have a removable tank?

**Dr Zoidberg** writes...

how do you get rid of the water ? does it have a removable tank?

The one that I had (different brand) had a removable tank. I would guess that they all do otherwise the water would run onto the floor. Mine also had the option of connecting a hose and running it outside

EDIT: Under specifications - Tank Volume - 4L

**Dr Zoidberg** writes...

does it have a removable tank?

Yes, 4L Capacity (and it makes ALOT of water...). I got sick of emptying it (You can see it in the picture on that page, its on the side down the bottom, near the front of the unit.

I have a $20 12v mini water pump which I have in there (The tank's lid has a hole in it for a water tube), and I have the water pump on a 15 minute on, 2 hours off timer so it is automatically emptied outside.

And no, its not a good idea to drink air conditioning condensation - I checked on google :p

Edit: If for some reason the tank gets full, it triggers a switch which turns off the compressor, but keeps the fan going. When you empty it, the compressor automatically restarts in a few minutes.

Anyone bought the tile cutter
www.dealsdirect.com.au/p...ile-cutter-stand

What is the maximum length tile that this unit will cut? Can you cut 45 degree beves? thanks.

**Dr Zoidberg** writes...

anyone order the 10 disc pavoritti set and not receive the WITH BONUS DVD & 3 DISC CD SET ABSOLUTELY FREE!

?

i didnt get mine

Sorry to hear that - did you post this right as your first package was received? Often, bonus items are sent separately and can arrive a day or two later. If you've waited four to five days and still don't have the extra set, please let our customer service team know, they'll be happy to investigate.

lotussen writes...

What is the maximum length tile that this unit will cut? Can you cut 45 degree beves? thanks.

For really specific product questions like this, can I kindly request you send a quick message to our customer service team? They are usually able to check up on this type of detail and update the product listing. Unfortunately, I'm not the encyclopedia of product knowledge that they are. :)

Filtercore writes...

.

Sorry to hear that - did you post this right as your first package was received?

yes only got it today , i thought they would come together , also on the package it said 1 of 1

Often, bonus items are sent separately and can arrive a day or two later

alrighty thanks filtercore.. will see if it comes in a few days

I'm interested in getting a poker chip/card set:

www.dealsdirect.com.au/p...lley-briefcase-1

I've just started playing in the Aus Poker League, and was wondering if these are close enough to the real thing - all I've got at the moment are a kiddy set :P

So, yeah:

- Is paypal good with DealsDirect?
- Are the chips like the real thing?
- Are the playing cards more plastic than cardboard?

If anyone can answer some of these questions, I will be grateful

XBL4DE writes...

- Are the playing cards more plastic than cardboard?

if you are a serious card player the only cards you should use are BEE!

try ebay for them , i got my sister to get me 12 decks when she was in vegas

**Dr Zoidberg** writes...

if you are a serious card player the only cards you should use are BEE!

Not that serious yet, I just wanted something that was closer to the real thing.

the chips are fine for poker..

the cards suck.. if your serious look at KEM's or COPAG cards.

they are the best.. I think KEMs are EOL so it will be easier to find COPAG

www.copagcards.com

If you play poker go for the Jumbo poker cards.

you can find them on ebay or aus poker stores for around $40 for 2 decks

Last year when DD used to still sell on eBay, I was considering the purchase of a bulk lot of items that were advertised on DD along the lines of "buy in bulk, resell and make profits". Before I purchased, I checked on eBay and lo and behold, DD themsleves were selling the same item, individually, for less than the price per item of the bulk deal on their own website.

A fairly unethical situation I thought, so now I avoid them.

I was looking at the 1000pc poker set from Dealsdirect... Already got a 300 piece of the same time of poker chip (Dice) from kmart ages ago, and it was time to expand my set...

Ended up looking on ebay for the same dice poker sets, and kept trying to score the 1000pc for a max of $55 shipped, and just won it yesterday 3rd try :) Total $51.50 for 1000pc. :)

the deals direct has the added handle on the case though, but I don't need it..

As for cards, the ones that come with the sets pretty much suck.. any 100% plastic cards will do ya.. Start at $6.00 for Royals, or roundabout $30 (2 decks) for Copags or other brands.. If thats already too much for ya, go with Bicycle or Bee which are paper cards, but they're fine..

just my 2c... gotta love poker!

XBL4DE writes...

- Is paypal good with DealsDirect?
- Are the chips like the real thing?
- Are the playing cards more plastic than cardboard?

We certainly do offer PayPal as a payment method. I've seen the chips before and they seemed pretty good to me, but I can see other customers have already posted above.

turbovan writes...

Before I purchased, I checked on eBay and lo and behold, DD themsleves were selling the same item, individually, for less than the price per item of the bulk deal on their own website.

A fairly unethical situation I thought, so now I avoid them.

Although I know how this must have looked, it's not something we would have done deliberately. To be honest, with thousands of different product lines and a pretty large product listing team - these types of "conflicts" could occasionally happen. When we were still selling on eBay, we endeavoured to completely separate our DealsDirect.com.au and eBay product range, mostly using eBay as a clearance channel - unfortunately it sounds like a product erroneously slipped through.

Even if we moved an item from DealsDirect across to eBay, it should have been sold in the same quantity. I retrospectively apologise if this wasn't the case for what you saw!

If you have further concerns regarding what you saw, please do WHIM me - we'd be sorry to lose a potential customer over a genuine error. :) In fact, if you can even WHIM me your old order number, I'd be happy to go back and investigate what happened with the product codes as best I can.

i used a free shipping coupon for an order and later on wanted to try another two items. I asked DD if they can add more to the same order for free shipping. And they refused and finally cancelled my order. How disappoined! I will try another online store then.

@ lotussen..

lol,

Dude, so you bought something with a free shipping coupon THEN a little later you asked them to add additional items to that order so that they would come with free shipping too?

..Hmm, I wonder why they refused such a thing. lol

If you DO find a online store that does such things. Please tell all off us because I know I'd love all things I buy off the internet to come with free shipping. :P

SyKO writes...

If you DO find a online store that does such things. Please tell all off us because I know I'd love all things I buy off the internet to come with free shipping.

No, i didn't mean i will buy with free shipping only, but i got the coupon and finally couldn't use it. Not a bid deal! :P

I ordered the poker set through Paypal:

- Ordered on WED Afternoon
- Confirmation order sent THU Afternoon
- Arrived FRI Morning

:D

Overall, a good, easy buying experience.

BTW, I can't wait to move "all-in" with these new chips ;)

Has anyone actually purchased one of the Digilex Mini Filtered Water Dispensers found at www.dealsdirect.com.au/p...-water-dispenser

I purchased mine on Friday last week, and was looking forward to having cold water whenever. I plugged it in, flicked on the switch to cool the water and the fan started humming away, this lasted for about 30-45 seconds before I heard a crack from across the kitchen and the power light went off (the cooling light stayed on though), I then smelt the smell of burning plastic/burnt capacitor maybe, and unplugged it straight away from the wall.

I am wondering if this is genuinely a good product or if it is flimsy (looking down into the unit it looks like the wiring out in the open around the internal part of the tank), I guess I also need to know whether Deals Direct will cover this as a DOA warranty, or if I'll need to go through the manufacturer.

It's a shame, everything I've purchased from them thus far has been great, but considering I couldn't even have this on for a minute before it blew, I am now very skeptical about it.

Also, before anyone asks, if was in a very well ventilated area, in fact considering my bench is full, we needed to put it out in the open beside the fridge (there's a small section of bench all by itself), so I can't think of anywhere more ventilated but the kitchen table itself.

So I'm guessing no one has grabbed one of these here on whirlpool?

Hi Iceman,

As Filtercore is on annual leave I will be happy to assist with this :)

We have sold many of these units without similar fault, but I am concerned as you said you could smell plastic burning. Not good at all.

You can email customer service or use our new chat service if you contact us the link below

www.dealsdirect.com.au/contact-us

We would be more than happy to organise a replacement or refund, whichever you would prefer. I will also be passing these comments on to our buying team for quality assurance purposes.

Has anyone used the EUROLAB CD's or DVD's that DD sell? any comments on their quality?

I'm thinking about grabbing some as they have free shipping for Paypal paid orders today :)

Thanks

Edit: www.dealsdirect.com.au/c...-it/cd-dvd-media

yeah im thinking about buying those dvds too , i just hope they are not poor quality made infosmart discs from hong kong

where are the discs made ???

I have occasionally checked the deals direct web site, but as of today, when I recieved a spam fax from them (with no opt out information) I have deleted my bookmark to their site and will not ever buy from them.

I can't even contact them through their "contact us" details, as first you have to register and after them abusing my fax number I don't want them to have more of my details.

If there is still a deals direct rep here, please whim me with information as to how to get my number removed from your list.

Fax marketing must be the lowest form of advertising, because I have to pay to receive this crap.

FLICK writes...

Has anyone used the EUROLAB CD's or DVD's that DD sell? any comments on their quality?

I would avoid no brand china made media dude.

the price isnt even that great.. better off buying a brand locally for not much more.

eurolab = the crappiest china made junk.

Look what happens when you speak about a company on whirlpool: www.google.com.au/search...gle+Search&meta=

zzzyz36 writes...

eurolab = the crappiest china made junk.

You're correct, they are total rubbish... I regret buying them...

I've never had a dvd fail with TDKs or Verbatims disks, but with these Eurolab disks 1 out of 3 fails... They tend to fail at the start of the burn process.

I purchased 2 x 100 EUROLAB 16X DVD-R and 100 EUROLAB CD's ... the 3 spools arrived in separate bubble wrap bags, ALL 3 plastic spools and their clear plastic covers were smashed to bits, (bubble wrap bags don't provide very good protection for the weighty 100 disk spools)... Most the disks appeared to be undamaged, only a couple were scratched by the broken plastic from the spools.

Steer clear of the DVD's and CD's from Deals Direct... Packaging is inadequate and the disks are total crap...

I should have followed my better judgement and stuck with name brand disks!

zzzyz36 writes...

I would avoid no brand china made media dude.

the price isnt even that great.. better off buying a brand locally for not much more.

eurolab = the crappiest china made junk.

Mate, I've gone through one spindle of the Eurolab minus blanks with another sitting behind me and I haven't had any issues.

Their decent quality for the price I paid. If I had a decent printer they would be even better because you can actually print on the labels.

Now, what I' am wondering about is whether you have actually tried them yourself?

- SyKO

FLICK writes...

...

Hmm, damn unlucky with the packaging.

I haven't ever had problems with TDK's but Verbatims. The last spindles of Verbatims that I bought sucked.

I had all sorts of issues with little specks of label peeling off in certain parts.

Kinda, spewing too because I have to redo my Rambo collection. lol

- SyKO

SteveM writes...

I can't even contact them through their "contact us" details, as first you have to register and after them abusing my fax number I don't want them to have more of my details.

You can remove yourself from the faxout instantly on our marketing partner's fax block list page. We updated our site yesterday with information on how to do this, so you don't need to contact us to complete your fax opt-out request.

I'll WHIM this information to you as well, as requested.

FLICK writes...

the 3 spools arrived in separate bubble wrap bags, ALL 3 plastic spools and their clear plastic covers were smashed to bits

If you haven't already done so... I'd recommend contacting our customer service team so they can sort out a solution for you. Even if it's only just a little bit of damage, we still would like to help.

mmm mp3 player sent Monday ..not here Friday.

why would Sydney to Perth take more then the 3-5 days listed on aust posts website?

not impressed... lucky the player was dirt cheap compared to anywhere else :)

I learned my lesson buying eurolab junk from deals direct but this is branded so should be all good.

Yeah I had a pretty poor experience with them and I will be very reluctant to go there again.

Stay away :(

Customer service (email only) was pretty average. No personalisation what so ever.

FLICK writes...

I purchased 2 x 100 EUROLAB 16X DVD-R and 100 EUROLAB CD's

what is the media code on those ? they are most probably faked media codes

At least you can now Live Chat. I had occasion to do this with 'Barbara' last week and my issue was quickly explained and I received all the details I needed to return my unit for exchange (cordless phone).

Herryn Dinch writes...

I had a pretty poor experience

Well, just for balance, we've purchased two items in the last month from them with absolutely no problems. One was a case of vitamin tablets no longer being sold retail; the other 2 x leather office chairs. Prompt delivery (within Aus Post's stated delivery times) and - at least for our purchases - excellent value for money.

Mick writes...

At least you can now Live Chat.

yeah good feature, I like it.

zzzyz36 writes...

eurolab = the crappiest china made junk.

I agree!!

I got their coffee machine and it comes with a 30 day warranty. 40 days later it broke down.

Deals direct are the scum of the earth as far as i am concerned. I have spent all that money with them and they don't even stand by their products. thats because they only give you a 30 days warranty.

I will never buy from them again.

Filtercore writes...

If you haven't already done so... I'd recommend contacting our customer service team so they can sort out a solution for you.

From previous experience I've found it's not worth the time or hassle... I'll just chalk it up to experience...

There's not much they could do anyway other than tell me to send them back.. (and I've thrown the broken spools out anyway)

Kosh writes...

I got their coffee machine and it comes with a 30 day warranty. 40 days later it broke down.

haha exactly the same thing happened to me with a $99 eurolab coffee machine but it lasted about 3 months.

Then I realised that that local shops have the branded ones with the same features for a LOWER PRICE and 12 month warranty.

you live and you learn.

zzzyz36 writes...

why would Sydney to Perth take more then the 3-5 days listed on aust posts website?

Have you tried tracking your parcel at www.eparcel.com.au, using the tracking number we emailed you? If it's stuck at "manifest received", this could indicate Australia Post have misplaced the parcel. If it stays stuck at this status for at least a week... please get in touch with us so we can check it out for you. Although these cases are rare, unfortunately Australia Post does slip up occasionally... this is why we cover all our shipments with postal insurance.

Herryn Dinch writes...

Customer service (email only) was pretty average. No personalisation what so ever.

As others have noted below... we introduced Live Chat during business hours recently. This allows us to resolve most queries immediately.

FLICK writes...

There's not much they could do anyway other than tell me to send them back

To be honest? We trust our customers if they claim something is partially damaged. If you received the item within the last 30 days, I am certain we can come to a mutually agreeable outcome.

Filtercore writes...

Have you tried tracking your parcel at www.eparcel.com.au, using the tracking number we emailed you? If it's stuck at "manifest received", this could indicate Australia Post have misplaced the parcel.

No offence but their tracking is useless. It always says manifest received. We receive stuff then 24 hours later the eparcel site updates with delivered.

What happened to the express postage options you talked about months ago?

Filtercore writes...

Have you tried tracking your parcel at www.eparcel.com.au, using the tracking number we emailed you? If it's stuck at "manifest received"....

To be honest I've ordered a number of items. I have never seen anything other than 'Item Not Found' until after the item has been delivered. It takes them days to update that page and often by that time the item has been received. I don't even know why they bother offering it, it's is as good as useless in 99% of cases.

While more expensive Express Post Platinum and any decent courier has virtually live tracking rather than AusPost's whenever we get around to it tracking.

Mick writes...

To be honest I've ordered a number of items. I have never seen anything other than 'Item Not Found' until after the item has been delivered.

Hmm... that seems odd. Do you live outside a capital city? I sometimes find that in Australia Post areas covered by contractors, the status isn't quite as "live" as it should be.

I am told that Australia Post are launching a new version of the eParcel website soon, with a few improvements, so hopefully this fixes the issue.

Filtercore writes...

Hmm... that seems odd. Do you live outside a capital city?
My first orders were from the eastern suburbs of Melbourne and my recent order is at my new house (15km's from the Brisbane CBD).

I am told that Australia Post are launching a new version of the eParcel website soon, with a few improvements, so hopefully this fixes the issue.
The notice on the bottom of the eParcel site about a new site being launched has been there for more than 6 months.

Filtercore writes...

To be honest? We trust our customers if they claim something is partially damaged. If you received the item within the last 30 days, I am certain we can come to a mutually agreeable outcome.

It only took 15mins in live chat.. I ended up with a $25 refund on the $105 order of disks.... Better than nothing...

I'd still advise people to steer clear of the Eurolab DVD's and CD's.... I've burnt about 60 DVD's now, 22 have failed ... (The CD's seem to have a lower failure rate, maybe 1 in 5 fail)

So basically DealsDirect.com.au is a piece of S*** of a site not worth getting involved with? Is this what u all r saying?

I have used dealsdirect.com.au to purchase several items, from what I see their electronics are not necessarily the best and one of the Eurolab MP3 Players I purchased was a bit fault but seemed to start working after a few weeks of playing with it other than that I have only had fast service on items and all in good condition.

I mainly purchase items for the kitchen though.

LesterTheNerd writes...

So basically DealsDirect.com.au is a piece of S*** of a site not worth getting involved with? Is this what u all r saying?

I wouldn't say that.... I've had good and bad products from them... The bad ones are things I was 1/2 expecting to be bad, and I should have followed my gut feeling and not purchased them....

Some things are great value for money... like the $200 IPAQs they had a while back.... My first purchase from them (when they were a eBay only company) was a Pyrod 5.1 amplifier in 2003, it's still going great....

I generally only buy things when they have free shipping because once you include shipping the things tend to be cheaper on ebay from other sellers....

As with everything... you generally get what you pay for...

I'm another sucker. I bought a Eurolab Cyclonic Vacuum Cleaner. $70. So, it was cheap as chips. And you get what you paid for. 6 months old and it's rattling with smoke coming out of it. I think I'll just have to throw it out - Deals Direct said that the warranty is only 30 days...

I knew it might not be great quality but I thought that it would last longer than 6 months... At least I was luckier than the coffee machine buyers in this thread!

hey FLICK what is the media code on those eurolab dvds ? im really interested to know

if you dont know how to find out , download nero cd-dvd speed and go to the disc info tab

www.cdspeed2000.com

or dvd.identifier.cdfreaks.com

thanks

**Dr Zoidberg** writes...

hey FLICK what is the media code on those eurolab dvds ? im really interested to know

Sorry, I forgot to get them for you before :)

Eurolab DVD's:
Manufacturer : Verbatim
Code : MCC 03RG20
Disc Type : DVD-R
Usage : General
Recording Layer : -
Recording Speed : 4 X - 16 X
Capacity : 4.38 GB
4707321856 Bytes

These DVD's are definitely not Verbatims...I have some Verbatim DVD's with the same code and have never had one fail...

Eurolab CD's:
Manufacturer : Plasmon
Code : 97m27s18f
Disc Type : CD-R
Usage : General
Recording Layer : Dye Type 8: Short Strategy (Phthalocyanine)
Recording Speed : n/a
Capacity : 79:59.74
703 MB

:)

Edit: I forgot to mention... My Pioneer 109 DVD burner will only burn the Eurolab disks at 4x, "Nero CD/DVD Speed" shows them as 4x, they are sold as 16x disks, I forgot to tell the DD Customer Service person they are "false advertising" .... (The Verbatim 16x DVD's I have are fine at 16x)

FLICK writes...

Sorry, I forgot to get them for you before :)

Eurolab DVD's:
Manufacturer : Verbatim
Code : MCC 03RG20
Disc Type : DVD-R
Usage : General
Recording Layer : -
Recording Speed : 4 X - 16 X
Capacity : 4.38 GB
4707321856 Bytes

These DVD's are definitely not Verbatims...I have some Verbatim DVD's with the same code and have never had one fail...

thanks :) , i would say for sure they are fake . You can buy genuine verbatim discs for $20 for 50 spindle at harvey norman in the latest catalogue

Has anyone purchased one of these, Eurolab 2gb MP4 / MP3 Player ? ($69.95)

www.dealsdirect.com.au/p...video-radio-more

I was wondering if they were nice and strong or if they were fragile and flimsy. I would be buying it as a gift and there's nothing worse than giving gifts that break easily.

Cheers and thanks for any advice.

. <fv

The general consensus is that if it's Eurolab it's most likely crap.

Dealsdirect can be good, but you have to keep in mind that a crappy product is always going to be a crappy product. When they sell name brand stuff, it is usually at deep discount - but dont buy their generic (Eurolab lol) junk.

skycamefalling writes...

When they sell name brand stuff, it is usually at deep discount - but dont buy their generic (Eurolab lol) junk.

Here's something interesting. I notice one of their previously branded products has been genericised:

www.dealsdirect.com.au/p...tector-8-outlets

That was previously a "Cabac" brand power board which sells for roughly $130 in OfficeWorks or about $70 when it's on special - DD has it for $30. Other than the removal of the logos, the appearance remains identical.

twistynoodle writes...

That was previously a "Cabac" brand power board which sells for roughly $130 in OfficeWorks or about $70 when it's on special - DD has it for $30. Other than the removal of the logos, the appearance remains identical.

It's possible that this power board comes from the same factory and that the Cabac is just rebadged.

**Dr Zoidberg** writes...

thanks :) , i would say for sure they are fake . You can buy genuine verbatim discs for $20 for 50 spindle at harvey norman in the latest catalogue

Yeah they would have a fake manufacturer code to fool the computer into thinking it's a Verbatim when it's really not.

Mick writes...

The general consensus is that if it's Eurolab it's most likely crap.

Thanks Mick and skycamefalling. I am forewarned.

Cheers and have a :)

eurolab is a great brand and is not crap at all

Tas,

You sure your glasses aren't of the rose coloured variety. Have a look at these

forum-replies.cfm?t=626281&p=2#r33
forum-replies.cfm?t=626281&p=3#r53
forum-replies.cfm?t=626281&p=6#r103

This one has an interesting conclusion forum-replies.cfm?t=626281&p=10#r186
eurolab = the crappiest china made junk

Here's another few
forum-replies.cfm?t=626281&p=10#r188
forum-replies.cfm?t=626281&p=10#r199
forum-replies.cfm?t=626281&p=11#r201
forum-replies.cfm?t=626281&p=11#r207
forum-replies.cfm?t=626281&p=11#r211

Filtercore writes...

If you've purchased this item within 30 days, you have the option of a refund for a faulty item if you'd prefer.

I was told by live customer service that I had to return my faulty Binatone cordless handsets for an exchange. And she told me the warranty is 30 days yet there is a giant sticker on the box saying '3 month operational warranty'.

The problem I'm having is the 2nd handset just beeps shuts down when trying to use it. Binatone tell me this may be due to faulty batteries or charger. Also the main handset volume is so low I can barely hear people when talking to them. Also the advertised 'Baby Monitor Mode' is nothing of the sort. It just sets the phone to dial 1 number if someone tries to use the phone. More like a babysitter mode.

My order number is 31175304699585. And I'm not worried about a cash refund. I've bought a few different things from DD and this is the first one I've had an issue with. I'd be happy with an account credit.

Mick writes...

I was told by live customer service that I had to return my faulty Binatone cordless handsets for an exchange. And she told me the warranty is 30 days yet there is a giant sticker on the box saying '3 month operational warranty'.

I've just taken a look into your order details, and can see this item was sold as a refurbished unit (which was clearly noted on the product page). Because of this, different warranty terms apply from what is included on the box - this is why we clearly mentioned the warranty details for this refurbished item on the product page.

I can see we have sent you instructions on how to return the product for a replacement, but it sounds like you're after a refund instead - is that correct? If so, that's not a problem at all. Just contact our customer service team again mentioning you'd prefer a refund and they will be able to change your return details.

Thanks Filtercore, will do.

Filtercore writes...

Because of this, different warranty terms apply from what is included on the box - this is why we clearly mentioned the warranty details for this refurbished item on the product page.
I think if this is the case, you need to ensure that there isn't a warranty sticker almost as large as the box itself stating 3 month warranty.

With regards to the refund. Can they just add it as a credit onto my account? I'm happy to spend it with you guys, I've bought a few things and this is the only one I've had an issue with.

Anyone tried the Scales they are selling?

I'm interested in trying scales like this out, but would also prefer not to waste $'s... if they dont do what they say on the box I could have chucked $50 towards a set that do.

www.dealsdirect.com.au/p...t-body-fat-water

Dealsdirect and Bell Carroll?

I was looking to get a couple of pressure washers so I asked about warranty. I was advised by dealsdirect that warranty is for 30 days?

I thought that under the Trade Practices Act products are required to have 12 months stat warranty?

Under what provisions do DD arbitrarily apply the own warranty conditions?

geoffwin writes...

Under what provisions do DD arbitrarily apply the own warranty conditions?

It's probably their company warranty and after that the manufacturer/distributors prob.

But then, Deals Direct would buy in from O/S so I can't see them making you send the products O/S

flubber writes...

It's possible that this power board comes from the same factory and that the Cabac is just rebadged.

I bought one - it came in a Cabac box.

NancyBoy writes...

It's probably their company warranty and after that the manufacturer/distributors prob.

They stated 30 days only, with no manufacturers warranty, I sell a few things and if I placed an arbitrary warranty on my products of 30 days I would end up in court.

The Trade Practices Act provides consumer protection and as such allows for 12 months warranty (generally, some specific exclusions).

geoffwin writes...

I sell a few things and if I placed an arbitrary warranty on my products of 30 days I would end up in court.

They are wholesalers and retailers. If they were just wholesalers, I reckon they could tell their customers any returns must be in 30 days.

I reckon you're correct, unless there is a clause in the various state acts where an agreement can be made b/w buyer and seller for a lesser warranty term.

I queried their help centre but all they did was confirm the 30 days - will see what the ACCC says I guess.

Basically they suggest that once I buy I accept their terms and conditions, this is totally contrary to Australian consumer law. Basically no matter what the retailer may say they cannot remove my consumer rights.

How would you go walking into a large dept store and spending $500 and the store saying BTW there is only 30 days warranty on that, or for that matter having a small sign in the corner advising of the same.

Seems Dealsdirect are no longer responding to my question?

Contacted via the Dealsdirect warranty link the address for warranty claims on Bell Carroll items and no response - just sent again.

I didn't think the question was that hard -

geoffwin writes...

Seems Dealsdirect are no longer responding to my question?

Contacted via the Dealsdirect warranty link the address for warranty claims on Bell Carroll items and no response - just sent again.

If you don't have a response within 24 hours, can you please WHIM me with your enquiry number and some details of the issue? I'll then follow this up with our customer service manager. If you don't have your enquiry number, the email address you used to make the enquiry will be fine.

I'm sure you've done this already - but just in case, perhaps check your junk mail folder. Doesn't hurt to make sure. :)

has anyone purchased the fragnances off this site?

are they cheap compared to other places and are they authentic?

thanks.

geoffwin writes...

Basically they suggest that once I buy I accept their terms and conditions, this is totally contrary to Australian consumer law. Basically no matter what the retailer may say they cannot remove my consumer rights.

Filtercore, I'm curious on this as well... Do you have the power to include something like this in the FAQ on your site, or can you answer in geoffwin's question here?

I have received a response from the Bell Carroll email - interesting that it is a yahoo address - very professional.

A general question on warranty on Bell Carroll equipment - the response?

"what items?"

no signature
no professionalism
so who is Bell Carroll?

Glad that I did not purchase and have a legit warranty question if this is the sort of response being given.

I got a DoA item a couple of months ago, does anyone know how to contact them?

I read through their FAQs/ Support at the time, and did whatever it requested (I believe, it was May and I've been busy), but never got any response. To be honest, I'm kind've peeved. I'm guessing they won't accept the item back.

Also, the whiteboard I got is a piece of crap (it's almost impossible to clean), the "FM Transmitting Wireless Headphones" turned out NOT to transmit on an FM frequency (and completely the opposite of what the item description said - it's locked to one frequency just OUTSIDE the FM band, *not* selectable within it as I was lead to believe).

Great Site *rolls eyes*

From reading the last few threads, seems like Dealsdirect is abit of a joke. As the saying goes, you get what you paid for! The extra savings which you make, is that you are saving some $ due to the non-existant customer service which some of you may have experienced.

The "30 days" warranty policy only seems to apply to DOA claims. The remainder of your "rights" under the TPA still seem to be intact.. ie. express Vs Implied warranties etc.. imo the 30 days seems adequate provision for the consumers determination and notification of non merchantable quality goods.
Side note.. love to know what DD were on when they dreamt up some of their RRPs'

* A c&p from the DD t&c --->

"Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in DealsDirect for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option DealsDirect, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s). "

CM Mike writes...

I read through their FAQs/ Support at the time, and did whatever it requested (I believe, it was May and I've been busy), but never got any response. To be honest, I'm kind've peeved. I'm guessing they won't accept the item back.

Also, the whiteboard I got is a piece of crap (it's almost impossible to clean), the "FM Transmitting Wireless Headphones" turned out NOT to transmit on an FM frequency (and completely the opposite of what the item description said - it's locked to one frequency just OUTSIDE the FM band, *not* selectable within it as I was lead to believe).

Mike, I'm sorry to hear you didn't receive a reply - we would *never* ignore any request deliberately. Just to be sure that your email wasn't killed by email filters, you may want to check this section of our website to check for a reply:

Help Centre > My Stuff > Emails to/from Customer Service (or similar)

In regards to your headphones, if you believe the item is not as described, please let us know the specific details and we'll be happy to check this out. If you're unhappy with the quality and purchased it within 30 days I'm sure we can work something out that's favourable for everyone.

-Joe- writes...

has anyone purchased the fragnances off this site?

are they cheap compared to other places and are they authentic?

Our fragrances are authentic and the genuine article.

Chook writes...

.

Filtercore, I'm curious on this as well... Do you have the power to include something like this in the FAQ on your site, or can you answer in geoffwin's question here?

This probably heads outside the scope of what I can assist with here - I would recommend putting your concerns in writing to our customer service team for followup.

Filtercore writes...

Mike, I'm sorry to hear you didn't receive a reply - we would *never* ignore any request deliberately. Just to be sure that your email wasn't killed by email filters, you may want to check this section of our website to check for a reply:

Ok, I'm glad you're willing to listen (as in, DD, not you personally ;)). I took a look at the place you suggested, and there's no references in there. I thought I may've emailed you, but I can't seem to find it in my Sent Mail for whatever reason.

In regards to your headphones, if you believe the item is not as described, please let us know the specific details and we'll be happy to check this out. If you're unhappy with the quality and purchased it within 30 days I'm sure we can work something out that's favourable for everyone.

It's a bit beyod 30 days, I got them in.. uhhmm.. 20th of March (this year ;)).

Anyway, as for the partially DoA item - If I start up a new "return" process now I'm just going to get caught by the 30 day thing, so is there any way you can fast-track it or something? The problem specifically is I got the Binatone refurbished handheld units, and one of the units simply won't power on (I've tried all the obvious things, I'm not a dummy). It's just dead.

I await your reply

I bought a computer chair from direct deals n it wasnt anywhere as good as they advertised..... i found a better one at homeart for less few days later !!!!

CM Mike writes...

The problem specifically is I got the Binatone refurbished handheld units, and one of the units simply won't power on (I've tried all the obvious things, I'm not a dummy). It's just dead.
I had the same issue. The 2nd handset just kept beeping at me when I put it on the charger and would do nothing else. I was offered a replacement, which I didn't want. Then when I requested a refund I never received a response. On a side note did your box have a big white sticker saying '3 month operational warranty'? DD have told me that they only give 30 days. I just want to return it. One handset doesn't work, the other is so soft I can barely hear.

I've previously never had any problem with DD products but now something has gone wrong and I want my money back they seem to be ignoring me and hiding behind a 30 day warranty despite a sticker the size of the box stating 3 month warranty.

Mick writes...

I've previously never had any problem with DD products but now something has gone wrong and I want my money back they seem to be ignoring me and hiding behind a 30 day warranty despite a sticker the size of the box stating 3 month warranty.

Just checked, yep, it certainly does.

Filtercore, I hope you're listening to me and Mick.

Anyway, as for the partially DoA item - If I start up a new "return" process now I'm just going to get caught by the 30 day thing, so is there any way you can fast-track it or something?

Our returns system is highly automated, although we generally dispatch repairs/replacements within 24 hours of receiving them. We also email you to keep you updated of the return progress.

I've previously never had any problem with DD products but now something has gone wrong and I want my money back they seem to be ignoring me and hiding behind a 30 day warranty despite a sticker the size of the box stating 3 month warranty.

As clearly mentioned on our website for this item, these are refurbished units which were *originally* sold with 3 months warranty. The refurbished items are sold under 30 days warranty. This is why we clearly mentioned this on our site to avoid confusion.

Filtercore writes...

As clearly mentioned on our website for this item, these are refurbished units which were *originally* sold with 3 months warranty. The refurbished items are sold under 30 days warranty. This is why we clearly mentioned this on our site to avoid confusion.
If you wanted to avoid confusion you might have wanted to remove the giant 3 month warranty sticker on the box.

I understand you guys buy these from Binatone and assume they have done their job properly in making sure these units are saleable. Despite my email going unanswered, Barbara was able to help me out when I explained my situation. The moral of the story is use the Live Chat feature when possible and avoid email.

Mick writes...

If you wanted to avoid confusion you might have wanted to remove the giant 3 month warranty sticker on the box.

Very fair point. I'm passing this on to our buying team, as I seem to recall this isn't the first time we have stocked refurbished Binatone stock.

Filtercore writes...

Very fair point. I'm passing this on to our buying team, as I seem to recall this isn't the first time we have stocked refurbished Binatone stock.

And this is why I keep buying things from DD and requested my refund as an account credit. This is the first item I've had any issues with at all. At least you listen to your consumers. Even if something as simple as this.

By the way, Barbara deserves a raise. She was doing a great job when I got her on Live Chat. She is a credit to DD. Helpful, friendly and willing to do what is needed to get the situation resolved to a customers satisfaction.

Is this any good?

www.dealsdirect.com.au/p...avigation-system

DStone writes...

Is this any good?

www.dealsdirect.com.au/p...avigation-system

Uniden GPS Road Safety Warning System "GPS 301"
They are great, I use one to tell me where speed cams are etc...

Great for complimenting a good street gps unit

Dick smith though sells them for $99

www.dse.com.au/cgi-bin/d...oduct/View/D2749

Probably one of my most used gadgets thats paid for itself several times over!

Tassiedude writes...

eurolab is a great brand and is not crap at all

errrrno lol

Eurolab is complete junk 100% of the time. It is the stuff pumped out in the lowest quality china factories and has high failier rates.

That's funny. I better tell my friend who have one of the Eurolab coffee machines that for the last 18 months it hasn't worked at all....must be a figment of their imagination....coffee must be coming from somewhere else....

Be warned:

www.dealsdirect.com.au/p...rophone-fm-radio

These are crap. Not really Deals Direct's fault; the product quality itself is the problem.

A *lot* of static when listening, a limited range of only a COUPLE OF METRES, and the microphone is very soft.

A stupid way to throw out $19.95 + $10 postage!

Infor writes...

These are crap

If you haven't done so already, and your purchase was within the last 30 days, please contact our Customer Service team and mention that you're not happy with the quality.

Filtercore writes...

please contact our Customer Service team and mention that you're not happy with the quality.

Ok, will do :-)

Infor

Just a note Barbara on the live chat system is very helpful and it's quicker than sending an email. She will discuss the issue and if needed email you the RA number and prepaid postage details in a PDF.

Hi all I am wondering if there is any new DD discount codes out now since the ozbargain one ran out yesterday!

ok now this really pisses me off

www.dealsdirect.com.au/p...-15-bar-pressure

NEW and IMPROVED! - This new model has been double checked by quality insurance to ensure that it is of top standards

They told me that no one had complained about this product. Yet the first one i got stuffed up so they sent me another, just over 30days later the next one stuffs up. They said its been more then 30 days to tuff luck. They also said no one has complained about the product yet there have been a few people who have said they complained in this thread alone.

Deals direct are total rip of merchants. They to the customers and practice illegal activities by only giving a 30 day warranty. I have since checked and if had known then what i know now i would of had a case against them

Now they are telling us in not so many words yes we know it was a crappy product but now we are double checking them to make sure and that also we will give you a free DVD.

Also the RRP is also a lye, no where else, and i have searched hard sells that brand of coffee machine. Did a world wide search for some time. I challenge them to show us who else sells it at that price. They tell people that the RRP is so much as to make it look like a good deal. When in fact it is nothing more then a giant pile of plastic that the feel any more then 30 days of use will be all they should give us so they don't have to refund the defective product.

Never trust these people. All you will get is pain. I have seen posts by other people in this thread and others here in WP and other forums on how much they jack up the RRP to make it look like their saving money by buying of Dealsdirect. Allot of the products they sell are at RRP and some places sell then for even less.

You be the judge.

Do your home work first.

Kosh writes...

You be the judge.

Do your home work first.

I will give you some facts.

- The closest branded model which I can compare with Eurolab coffee machine is a Delonghi manual machine which doesn't even come a grinder and costs around $450.

- For $450 they charge you, they have around 30 centers across Australia and provide a year long warranty service. So the cost of warranty is $450 - $100 (for Eurolab) = $350.

- The issue with many buyers is that they demand that extra $350 warranty support for a product they have only bought for $99.

- Companies do spend a lot of money on Warranty support and it's built into the product price. A mechanic at any Delonghi service center would charge you $100 for even a minor service of your coffee machine and you get a machine in that price and expect that Dealsdirect will keep on repairing it forever.

In short, you get what you pay for. If you want warranty and after sale support, then pay for it and go and get a branded product like Delonghi or Krups and then everything you said would make a lot of sense.

Thanks

Filtercore writes...

Our returns system is highly automated, although we generally dispatch repairs/replacements within 24 hours of receiving them. We also email you to keep you updated of the return progress.

I had to replace an item last month only.

1) No email confirming the dispatch.

2) Replacement process took 7 follow up emails and 6 weeks.

Thanks

Kosh writes...

Also the RRP is also a lye, no where else, and i have searched hard sells that brand of coffee machine. Did a world wide search for some time. I challenge them to show us who else sells it at that price. They tell people that the RRP is so much as to make it look like a good deal.

According to the ACCC the Trade Practices Act may require a business to substantiate such % off or $ saving discount claims.

www.accc.gov.au/content/...ctices%20Act.pdf

Rather that you try and pursue this, why not let the dogs out and get the ACCC on the job?

You would have to lodge an official compaint at:
www.accc.gov.au/content/...tml/itemId/54388

Read what happened to JB Hi-Fi here:
www.accc.gov.au/content/...=Undertaking.pdf

Let us know how you get on!

fredflint writes...

You would have to lodge an official compaint at:
www.accc.gov.au/content/...tml/itemId/54388

It was about 8 months ago, the machine is deep in a land fill by now. Its not the money im caring about with my bitching, its the principal and trying to help other from making the same mistake.

Kosh writes...

its the principal .

What principal? paying for a non-branded product and expect that it would work like 5 times more expensive branded substitute.

trying to help other from making the same mistake.

I have made many mistakes with DD and will keep making them because end of the day, I am happy not spending a lot of money on products I will be changing in few months anyways or not using them much.

I responded to your above debate challenge and you have conveniently ignored my points because you couldn't prove otherwise.

Thanks

Impulsive11 writes...

The closest branded model which I can compare with Eurolab coffee machine is a Delonghi manual machine which doesn't even come a grinder and costs around $450.

I would put that down to quality.

- For $450 they charge you, they have around 30 centers across Australia and provide a year long warranty service. So the cost of warranty is $450 - $100 (for Eurolab) = $350.

You must be joking right.So i buy a fridge for $1000, the cost of the fridge is $200 and the warranty cost $800.

How stupid does that sound now.

Kosh writes...

ok now this really pisses me off

www.dealsdirect.com.au/p...-15-bar-pressure

Dude I bought that and it is total JUNK.

grinder doesn't grind fine enough and the unit it self broke on me after a few months.

I bought a better one locally for $30 less with a 12 month warranty.

DO NOT BUY EUROLAB.

crappy warranty's and poor quality products that will fail on you every time.

Kosh writes...

You must be joking right.So i buy a fridge for $1000, the cost of the fridge is $200 and the warranty cost $800.

How stupid does that sound now.

Yes it does to someone with unrealistic expectations but that's true.

The cost of marketing, sale, after sale support and services is sometimes as much as 90% of the product cost.

How much do you think it costs Apple to manufacture a 2 GB iPod in terms of product cost. I bet it's less than $10.

Thanks

zzzyz36 writes...

I bought a better one locally for $30 less with a 12 month warranty.

I would be interested to know the brand name and where did you buy it for 70 bucks. Thanks

Impulsive11 writes...

I would be interested to know the brand name and where did you buy it for 70 bucks. Thanks

yeah same here. The cheapest is around $150 in the shops.

Kosh writes...

Deals direct are total rip of merchants. They to the customers and practice illegal activities by only giving a 30 day warranty. I have since checked and if had known then what i know now i would of had a case against them

Could you please elaborate on this? I bought some of the Walky Talkies on there and they arrived DoA. Support (including the help support and Filtercore here) refused to do jack about it, and the first email I shot them (within 30 days ;)) never received a response.

As such, I've vowed not to buy off them again. Every item I've received has been of sub-standard quality, and as the saying goes a disgrunted customer in the business world is a lot louder than a satisfied one. I've turned several family members + family friends away from them, some with stories, or some by just giving them a couple of minutes with the products I've bought.

The best way to sum up my dissatisfaction is to quote the Whim I sent to Filtercore (he never bothered to reply to it)
I'm definetely not satisfied, the only thing I've bought from you that works as advertised is the Hydration Backpack (and hell, that thing leaks!). The whiteboard doesnt seem to support the main feature they have - getting s**t rubbed off them. Mine now had scratches on it from the amount of effort I had to use to get rid of a line. Also the eraser supplied has jagged edges, which is real smart, especially seeing as how the whole thing [eraser] is black.

Then there's the headset. It doesn't follow the on-page specs at all and it sounds like crap. [Clarity: The headset page claims it transmits in the FM frequency, and anywhere on it. Wrong - it transmits OUTSIDE of the FM frequency, and no selectability exists. Also it really does sound like crap, I'm contemplating throwing it out]

I don't see much point in putting my complaints in writing (further than this), because as has been mentioned you guys don't seem to mind censoring bad feedback, and you've already firmly established a reputation for being "utter rubbish" on this forum. Guess it'll teach me for not heeding the warnings.

Cheers
Mike
[Edited from original for context and clarity. Post edited to fix typo]

If the post is too long, I can sum it: DON'T BUY FROM DEALSDIRECT

has anyone got the Eurolab vacuum cleaner, www.dealsdirect.com.au/p...aner-hepa-filter?
how is it?

yeah.. im an unhappy customer too
bought a few things.. all were crap and not that cheap

im not buying online anymore unless i know for sure its going to good!

I have had mostly good experiences with them.

One thing didnt work and was replaced.
Also some phones i bought were low quality..

This a good webcam?
www.dealsdirect.com.au/p...es-bonus-headset

patomunoz writes...

yeah.. im an unhappy customer too

May be you guys should checkout this site.

speakyourmind.com.au/default.asp

What do people think of the 4GB USB drive that's on special for today for $49.95 plus postage?

link: www.dealsdirect.com.au/p...-drive-usb-2-0-1

Had seen a 2GB Tomato USB for $34.95 at Aldi from today, but now am torn ... actually I don't know that I even NEED a USB drive, but that's another story.

Thanks,

OzFree.

Can be had cheaper

staticice.com.au/cgi-bin...?q=4gb+usb+drive

Doh! Should have known to check staticice first!

Thanks!

Doh! Should have known to check staticice first!

Thanks!

Any time :D

Impulsive11 writes...

I would be interested to know the brand name and where did you buy it for 70 bucks. Thanks

Sunbeam Cafe Ristretto RRP $99 But can be had for $70 or less in stores.

www.sunbeam.com.au/produ..._id=368&sec_id=2

Regarding deals direct.

Every single item they sell unless it is a well known brand (which they rarely sell) will be poor quality china made junk.

I have bought several things and you guessed it...junk

trust me in 99% of cases you can find it or something similar cheaper in a local store on sale with a warranty.

Same with any of those type of sites.

OO
Dealsdirect
Zazz

Its all Cheap chinese junk.

Dont know if anyones seen this but i came across a coupon code for 15% off everything from deals direct sitewide.

15% Off Discount from Deals Direct
Deals Direct has a massive 15% off discount if you purchase with PayPal offer until 30th of July.

Coupon Code - P5853

Give it a go - it worked for me - saved $200 off a laptop.

cheers

Marlboro Man writes...

15% Off Discount from Deals Direct
Deals Direct has a massive 15% off discount if you purchase with PayPal offer until 30th of July.

Nice find mate and thanks for letting us know. Cheers

zzzyz36 writes...

DO NOT BUY EUROLAB.

Surprisingly, the product (Eurolab Coffee Machine) has vanished from their website.

I was planning to buy it to give as a gift and it was on their website till last night and in the morning when I went to place an order, it's no more there.

Doesn't even say out of stock - the listing has been completely eliminated.

Strange! May be Filtercore can explain.

www.dealsdirect.com.au/p...-15-bar-pressure

Mark222 writes...

I was planning to buy it to give as a gift and it was on their website till last night and in the morning when I went to place an order, it's no more there.

Doesn't even say out of stock - the listing has been completely eliminated.

If we know for a fact that product lines aren't going to be restocked, they are often removed completely from our website. It doesn't mean something similar won't be restocked, though - this can often happen when we're preparing to stock an upgraded model.

Filtercore writes...

f we know for a fact that product lines aren't going to be restocked, they are often removed completely from our website.

OK. I was curious as it was perhaps the most controversial item you were selling with regards to warranty issues and there have been many posts in this thread specifically complaining about the same product. This product was re-stocked with a promise that it's an improved one and quality has been double checked and then within a month, it has been removed so all this doesn't seem normal.

I don't expect that you need to explain the reason on a public forum but any idea if this one is going to be re-stocked any soon. Despite quality issues, I think it's worthy of $99 considering comparable branded machines are too expensive.

Thanks

Coffee machines are one of our most popular items, so I'd expect something similar soon.

Whats the current discount DD are giving for the inconvenience of one of their servers being down?

Last i heard 8%

Is there a higher % coupon code?

Deals Direct Warranty service is crap , if your crap is broken probably cheaper not to bother i'll just buy it locally from now on.

SiCKa writes...

Deals Direct Warranty service is crap

Have you encountered a problem with a warranty claim? If so, please let me know the details via WHIM and I would be happy to investigate on your behalf.

SiCKa writes...

Deals Direct Warranty service is crap
I found using live chat (with Barbara) made warranty easy for me. My Binatone cordless was buggered. The 2nd handset didn't work and the main one was extremely soft. I originally was going to have it exchanged but decided to get a refund. Barbara emailed me the appropriate reply paid details to either print or write on the return package, no cost to return it to me.

A few weeks after I still hadn't heard anything. They asked me to provide postage details and said they would credit me while waiting for the return to arrive. Doesn't get any better than that. I used the credit immediately and have made other purchases since.

The most recent being the Thomas Train Set. KMART had it on special for $90. DD had is for $49.95 and with a coupon I got free postage. Exactly the same product, just $40 cheaper. Quality TOMY product for my son at a great price.

it's the fact that your company Computek , who handles your computer goods were so rude , i have bought all my electrical stuff from there , and when my hdd went wrong I called the computek , and the guys were dont know how to handle complaints too well.

Mick writes...

The most recent being the Thomas Train Set. KMART had it on special for $90. DD had is for $49.95 and with a coupon I got free postage. Exactly the same product, just $40 cheaper. Quality TOMY product for my son at a great price.

Like I said , I was a happy DD customer , I always boguht with them , but i'm going to take my money elsewhere unless this gets resolve quickly

Has anyone bought the LG 1GB mp3 player for $40 from deals direct?

www.dealsdirect.com.au/p...ayer-lcd-display

Just wondering what it's like. Looks like a good buy.

Doesn't look bad. It has a 12 month warranty so at least there is something backing it.

SiCKa writes...

it's the fact that your company Computek , who handles your computer goods were so rude

Well, that's not what either you or we want, and you're totally right - you shouldn't have to deal with someone who's rude if you're making a warranty claim.

Do you remember the name of who you spoke with? If you could WHIM me any details I'd really appreciate it, so I can follow up on this. The last thing we want to have happen is to lose you as a customer because of an issue with one of our suppliers.

I just made my first purchase from Deals Direct ... an 8GB Memory Stick Pro Duo on behalf of my son. It was $215 + postage. I know I could get one cheaper from eBay but they are all fakes. Hopefully this one will be a genuine Sony device. $215 is a lot of money for a 14 year old who only earns about $25/week so it better be the real deal.

It will be genuine, they aren't in the business of selling fakes (at least not most of the time).

Personally I would have shopped using static ice -> www.staticice.com.au/cgi...cgi?q=8g+pro+duo

I just bought wall bracket for my 127cm plasma TV from Direct and it's a great safe and functional thing.

I forgot, it was a saving of about $200.00 on LG's price and a better product.

Quick delivery as well, can't beat that.

Yes they are a bit cheaper at the sites listed on there but I've never heard of them. Who knows if they are selling genuine or not??? It's a shame we have to be so wary and can't just buy it from the cheapest place.

dw1562 writes...

Who knows if they are selling genuine or not???

?????? Does red dot or $2 shop stock only GENUINE gear ? NO, they are cheap chinese knockoff's.

dw1562 writes...

I just made my first purchase from Deals Direct ... an 8GB Memory Stick Pro Duo on behalf of my son. It was $215 + postage. I know I could get one cheaper from eBay but they are all fakes. Hopefully this one will be a genuine Sony device. $215 is a lot of money for a 14 year old who only earns about $25/week so it better be the real deal.

Not all ebay items are fake, especially the sony ones from Australian sellers. I've bought a variety of cards from ebay and so far they are all pretty good (no issues with any).

www.dealsdirect.com.au/p...r-2-2-lcd-screen

Deals direct charge $169 for a EuroLab (Dealsdirect home brand) 2.2" 4Gb MP4 Player with only 30 days warranty.

For the same MP4 Player from eBay is just only $59 with 1 Year warranty.
What's the reason to pay $110 extra with crap warranty... for the "Eurolab" printing?

cgi.ebay.com.au/4GB-2-2-...Z1QQcmdZViewItem

dw1562 writes...

Who knows if they are selling genuine or not???

Because the warranty for these items, in almost all cases, is provided by the genuine manufacturer. :)

Initial Wii writes...

For the same MP4 Player from eBay is just only $59 with 1 Year warranty.
What's the reason to pay $110 extra with crap warranty... for the "Eurolab" printing?

cgi.ebay.com.au/4GB-2-2-...Z1QQcmdZViewItem

Hmm,

The total cost of the MP4 play on eBay is $85. The company is in Hong Kong and offers SUPERLATIVE SUPPORT AND CUSTOMER SERVICE FROM US AND THE FACTORIES.

It's a decent price difference but is the 1 year warranty offer genuine and would you rather deal with someone overseas rather then here in Australia?

I guess its the individuals decisions,
- SyKO

SyKO writes...

It's a decent price difference but is the 1 year warranty offer genuine and would you rather deal with someone overseas rather then here in Australia?

when dealing with oversea and Australia seller, warranty service is the most concern.

Of course, I would prefer Australia seller with standard warranty term (min 1 Year) if the price is not much different (e.g. 10-20% inc GST)

For the MP4 Player above, It's no point to pay 100% extra with 30 days warranty.

Anyone know of any discount or free shipping codes ATM?

Thanks :)

Geez DD annoy me at times....

I've been waiting months for an item to be restocked, got an email yesterday saying they were back in stock so I went and added one to my shopping cart, then continued browsing to see what else I wanted with this order....

Today I go to pay and complete the order and notice the item is soldout but luckily I still have one in my cart, all seems good until I log in to pay and then it vanishes from my cart... grrrrr... not happy....

Seems things in your shopping cart aren't safe anymore :(

Hi Flick... if items sell out, they will also disappear from your cart. Unfortunately we can't guarantee the stock unless you've completed checkout to pay for your item.

Currently, it doesn't cost any more or less to split your desired purchases over multiple orders (unless you're using a discount coupon) - so I usually recommend purchasing hot items as quickly as you can.

Sorry to hear you missed out, though. Which item was it? I'll see if we can fast track another restock for you.

Filtercore writes...

Sorry to hear you missed out, though. Which item was it? I'll see if we can fast track another restock for you.

I don't like my chances :P
www.dealsdirect.com.au/p...-power-generator

I was just annoyed that it appeared I had it, untill I tried to check out...

Thanks :)

We have a really good relationship with this supplier, so you never know :)

I've had a little chat with our buying team and they're working on it for you. Watch this space...

Anyone got valid coupon code for deals direct?

Hey Filtercore , when will deals be selling those 1 Terrabyte External hard drives again ?

thanks

I've just checked our system and can't see any more of the Lacie 1TB drives on the way, but if you make a request for a restock on our product request page, that will help things along :)

Does putting yourself on the 'notify when re-stocked' mailing list have the same effect? Do you guys look at it and see 100 people wanting to know and think to order more of X product?

you guys really seem to all be the Un informed buyers.....

deals direct has good prices and they sell a lot of stuff.

Yes most of it is cheap chinese junk but there is also a lot of decent high quality stuff there as well.
they sell a lot of cheap lantec speakers, casio watches, etc.

its the same as any other online shop

except deals direct you know is based in australia, they have decent postage times and rates as well.

id just say if your interested in getting an item from them, have a look around on the net first. if it looks cheap and junky then it most likely will be

Mick writes...

Does putting yourself on the 'notify when re-stocked' mailing list have the same effect?

I've just had a chat with our buying team, and they've mentioned that using the Product Request page is much more effective in getting products in, rather than using the "notify" button on product pages. :)

In reply to the last poster, I thought it's worth mentioning that we will always work out a solution if you're unhappy with a purchase, and contact us within 30 days of shipment. We want you to be happy with what you've bought!

Filtercore writes...

Because the warranty for these items, in almost all cases, is provided by the genuine manufacturer. :)

Filtercore writes...

and contact us within 30 days of shipment.

Yeah, you have 30days and if it brakes down 31 days later you get screwed by DD

Kosh writes...

Yeah, you have 30days and if it brakes down 31 days later you get screwed by DD
My experience has been different. I had some issues with a Binatone cordless phone. They stated 30 days warranty as it was a refurbished unit. They suggested I first contact Binatone, which I did. Binatone asked me to replace the batteries as the one's supplied may have been faulty. I did this and still had the same problem. I contacted DD via live chat and received a reply paid address to send it back to.

This was about 2 months in total after purchase. I sent it back. A month later I hadn't heard anything so contacted them again and they said they hadn't received it. I gave them the date and place of postage and they credited me back the money straight away.

Was really good customer service and kudos to Barbara on live chat who was very helpful throughout the whole process.

Dodgy Dodgy Dodgy Bastards!!!!!

Sorry I am very angry about this absolute rip off scam!!!!!!

I purchased a K-kam digital video camera as a christmas gift for my daughter, It arrived and everything looked good. Luckily i decided to try it out before I gave it to her so I opened the box, everything looked ok, authentic box cables and instructions but when i took the camera out it had a sticker in place of a lcd screen no microphone just a red light, no lens at all, you couldn't put a memory card in the slot if you tried, batteries did not fit in it at all.... The list just keeps on going.....

It is not a camera at all just a cheap dodgy imitation toy!!!
I paid $50 for this piece of crap.... Imagine how heart broken my daughter would have been if she opened her christmas presents only to be told her 'camera' was not real, talk about let down!!!
I have tried to make contact but the people on live chat fobbed me off and told me they could't help so i'm still waiting for a email reply...

Sorry everyone I am so angry that people try to rip you off in such a blatant dodgy scam!!

DO NOT EVER BUY FROM WWW.DEALSDIRECT.COM.AU !!!!!!!!!!!!!!!!

indicakush writes...

I purchased a K-kam digital video camera as a christmas gift for my daughter

I cant find that cam on their website. Can you post a link?

I can't find it on the site, but I do remember it being advertised in one of the email specials they send out each day a while ago.

What exactly did the live help people say? When did you send the email?

Mick writes...

I can't find it on the site,

www.dealsdirect.com.au/p...k-kam-kids-teens

No you won't find it, i tried to on friday when i received it and it has been taken off.
The chat team said to me as quoted " I am sorry I am unable to help you in this regard, Please email us through our contact us page"
And then told me to have a good weekend!!
I printed this chat as a proof of contact.

Thanks FLICK.

What I would suggest is try them. You could also try Funtastic, who's details are:

CUSTOMER SERVICE FREECALL # : 1800 660 655

I'm not sure if DD are a legitimate reseller, but they might be able to give you some advice. Especially if someone is selling something under their brand which sounds, from what you have described, to be a cheap fake.

Thanks Flick for posting the link, It is absolutely ridiculous that you would put up those stats and then sell you an imitation non working toy...

I thought I was doing something very speial for my daughter as I am a working low income single mum, only to have this disgusting scam happen. I can only shudder at the thought of her opening it on xmas morning, to be reduced to tears...

Hi Mick, Thankyou for the number. Yes I have every intention of calling funtastic, I tried on friday but they were closed. If you look closely at the picture that is what I got sticker and all, then look at the picture on the box and it is very different.

Hi indicakush,

I'm so sorry to learn that your K-Kam arrived faulty. Definitely not good for either you or us, and I can certainly understand your upset. We have experienced very few issues with the K-Kam but clearly this is a faulty unit.

We will arrange a refund or replacement for you right away, whichever you prefer. If you're able to WHIM me the order details via Whirlpool, I would be happy to personally look after this for you.

May I also apologise that our live chat team were unable to assist directly with your complaint. Our live chat team are equipped to handle most enquiries over live chat, although some warranty and returns issues we currently require an email to be sent. However, we're currently working on some new processes which will allow these enquiries to be made via chat. My apologies in the meantime.

I look forward to making things right for you soon. :)

I placed an order for a coffee machine 8 days ago on Dealsdirect website. It was supposed to be a gift for someone and their website says goods are dispatched within 24 hours of payment received and I had previously received items within 1-2 days of ordering as my delivery address is of Sydney.

After 8 days of not receiving the product, I contacted the Live Help on the website and the customer support guy told me that they didn't have this product in stock and they have no ETA on the next stock arrival.

The coffee machine is still marked 'In Stock' on the website while Dealsdirect doesn't have the product in stock and they even don't know when it's due to arrive. This is really unethical - selling something on a 24 hours dispatch promise which they don't have in stock.

www.dealsdirect.com.au/p...-15-bar-pressure

I have reported both the listing and the chat transcript from customer service person to NSW Fair Trading.

Would anyone here even consider buying a laptop from dealsdirect?

Some of their models and prices included delivery can be quite "competitive". (using static ice search engine)

Filtercore writes...

I'm so sorry to learn that your K-Kam arrived faulty.

We have experienced very few issues with the K-Kam but clearly this is a faulty unit.

What a joke. This wasn't a "faulty" unit...it was a SCAM!
I will certainly never order from these guys.

back-to-school writes...

I placed an order for a coffee machine 8 days ago on Dealsdirect website. It was supposed to be a gift for someone and their website says goods are dispatched within 24 hours of payment received and I had previously received items within 1-2 days of ordering as my delivery address is of Sydney.

www.dealsdirect.com.au/p...-15-bar-pressure

I have reported both the listing and the chat transcript from customer service person to NSW Fair Trading.

I tried to use their support chat service ... after waiting for 45 minutes, I get the message that no support staff is available at this time.

I have a feeling that something has seriously gone wrong with Dealsdirect in last few days........

Bought one of the Magic Bullet rip-offs from Deals Direct about a year or so ago. Thing broke down after trying to mix one smoothie. I e-mailed them, they arranged to have someone pick up the original and replace with a new one. This time the same thing happened, only it came with pre-broken plastic cups, which leaked everywhere. Emailed asking for a refund, they refused to do anything but send another replacement. No refund to the credit card, no site credit, nothing. There is no use offering a warranty on goods that break 100% of the time, it's just not good enough.

So the third unit sat in a cupboard. It was all right for chopping up sizable chunks of pre-cooked chicken into shreds for quesadillas, but again after a few weeks I tried to mix some muffins (a recipe out of their book) and the slightly-thicker-than-water consistency of the mix turned my third one into a paperweight.

WOW !!, this mob sound like a horror story to deal with--certainly one to add to the dodgy basket--I will steer well clear of this one

Gimp writes...

What a joke. This wasn't a "faulty" unit...it was a SCAM!
I will certainly never order from these guys.

Sounds like it was a display model or something... Just an accident.
I've never had a problem with anything I've purchased from Deals Direct.

back-to-school writes...

After 8 days of not receiving the product....
I have reported both the listing and the chat transcript from customer service person to NSW Fair Trading.

Get over it and stop wasting tax payers time and money! FFS

Sure you wanted it as described within two days but that is the risk ordering anything online.

So what if they forget/neglect to remove in stock on the site. To file a Fair Trading report is utter trivial rubbish! IMO

bindi writes...

WOW !!, this mob sound like a horror story to deal with--certainly one to add to the dodgy basket--I will steer well clear of this one

Try using them and you might be surprised! I have a few times and can only say they delivered what I ordered and all came up to expectation.

Gimp writes...

What a joke. This wasn't a "faulty" unit...it was a SCAM!
I will certainly never order from these guys.

if you noticed, the person who commented on the product has only joined to post up about her camera... would you really believe someones story just from that? as if a digital camera would be sent without a screen, and with a sticker in its place...?!! i still feel skeptical about those posts

I see the highlander portable airconditioner is currently reduced - I think it was 399 when I bought it in March. I had a positive experience with them when I ordered - the only non-positive experience was trying to lug the heavy thing up the stairs! (It was in a huge box as well, making it very awkward!) But that has nothing to do with their sales or service, which was top notch!

I must say that I was a HUGE fan of deals direct. For party bags and "token" gifts the site was great. Quick delivery, easy tracking system - nothing to it.

But recently they have implemented some changes - and the system has fallen apart.

I pay by B-pay, so I accept that it takes a couple of days to appear on their records. I don't accept them cancelling orders 2 days after sending a reminder - when you pay in good faith on that reminder.

The BS I had to go through to get that sorted was unbelievable. Their Chat HELPLINE was no help at all - unless you consider patronising quotes helpful.

I then sent an email, and their customer service team were great. Applied the payment - goods being packed. And that is where the order has been at for a week.

In error, contacted the Chat line, in the hopes this was a query they could fix (as they don't do payments). The first girl was obviously having tea at the same time, as I kept having to check she was there. The line was then disconnected. Went back into the chat room (and waited another 20 mins) to be told the order had been cancelled. Asked him to check again, as I had the numbers mixed up, and was told it was on back order.

Can anyone verify if it is illegal to sell goods that are not legally in your possession? I ask this as the item was showing out of stock, I then received an email saying they were back in stock, so I ordered and paid. Now I am being told they never came back in at all, and the orders are all on backorder............

Even if they refund the money, they have had $120 in their account for a week, earning interest........ they normally pay by cheque, which takes a further 2 weeks, and then 5 days to clear. All up if there are a few thousand people a month they are doing this to, they are making a tidy sum on the interest of money taken for goods they don't have.

Deals Direct used to be a fantastic place to pick up a bargain, and the customer service was fantastic - but lately - well................

Yes I joined up only to mention this, but that is because when I was trying to find a review of directdeals I came across this webpage.
I can assure you I am not making this up and I will send you photo's I have taken with my 'real camera' to prove if you like.
I have nothing to gain by posting up bogas posts, I only did it because I noticed filtercore has helped people who otherwise have never received a return email, just like myself.

And to say this is a faulty unit is ridiculous, yes it is either a demo or a fake toy....

Thankyou for your response filtercore I will contact you right away.

back-to-school writes...

The coffee machine is still marked 'In Stock' on the website while Dealsdirect doesn't have the product in stock and they even don't know when it's due to arrive. This is really unethical - selling something on a 24 hours dispatch promise which they don't have in stock.

www.dealsdirect.com.au/p...-15-bar-pressure

Waiting for a response to this... They are selling something which they don't have in stock and no ETA ..

We are in the same boat with the rabbit hutch...... it seems they are selling an awful lot of stock that they don't have in stock. My order has now been ongoing since the 15th October, and they have had the money for nearly 2 weeks.

The rabbit hutches were listed as "out of stock - coming soon". We received an email to say they had arrived, so we bought one that day - I'm not really impressed that they weren't in stock at all.

Have sent an email - to no avail - have talked to the online chat - to no avail........

They used to be fantastic, but this order has really got me thinking that they have gotten too big, too quick, and just don't have the infastructure in place to deal with the quantity of sales they are making.....

Mega Jules writes...

s...

We are in the same boat with the rabbit hutch...... it seems they are selling an awful lot of stock that they don't have in stock. My order has now been ongoing since the 15th October, and they have had the money for nearly 2 weeks.

Exactly the same issue here ... They don't respond to emails .. Live Chat doesn't work at all .. I have waited for 1.5 hours for my turn to no avail ... Sent whims to Filtercore and suddenly he has disappeared from this forum.

I hope Dealsdirect is not filing for bankruptcy or something like that but their system has fallen down completely for last few days.

I have just had an email telling me they are short staffed, and are having huge problems getting the stock out. There were a few white lies spattered amongst the emails contents, but overall they seemed sincere.

I am with you on the bankruptcy issue, it would not surprise me at all - when I first had a problem and used the online chat there was only me in the queue..... 2 days ago if you hit online chat you would be anywhere from 8-10 in line. Now if you hit chat you are anywhere from 18-25 in line...... it seems the number of people wanting answers ASAP is growing by the day.

I suspect they are just totally disorganised, but it does pay to be cautious...... I would also recommend you ask for a refund if you are at all concerned.

Filtercore writes...

May I also apologise that our live chat team were unable to assist directly with your complaint. Our live chat team are equipped to handle most enquiries over live chat, although some warranty and returns issues we currently require an email to be sent.
Deals Direct wrote:
Firstly, please accept my sincere apologies for our After Hours customer representatives not being able to assist you. Please do take note that our After Hours representatives have limited access to our back end system, thus they aren't able to see everything that's going on in our system.
So if they can't answer questions on payment, warranty returns, delivery, or order status, what does the after hours chat line handle?

Mega Jules writes...

what does the after hours chat line handle?

Could be one of those after hours chat lines.... call me.... call me now ;)

Hi all - sorry I didn't reply here as quickly as usual. I've been on travel and have only just now had a chance to check Whirlpool... I'll answer your latest posts individually:

back-to-school writes...

I placed an order for a coffee machine 8 days ago on Dealsdirect website. It was supposed to be a gift for someone and their website says goods are dispatched within 24 hours of payment received and I had previously received items within 1-2 days of ordering as my delivery address is of Sydney.

Firstly, I apologise you didn't receive your order as quickly as you were expecting. In almost all cases, we're able to dispatch items within 24 hours, but there are a couple of exceptions where products may be a little delayed. These are pretty rare cases, but they can happen. However - we will never, ever list a product for sale if we know it can't be shipped very quickly. In this case, the coffee machines were due to arrive in our warehouse within a 48 hour period and were delayed beyond our control from the supplier. However, the coffee machines have now arrived and are in the process of being sent out.

If you can WHIM me with your order number, I'd like to arrange a small extra gift to apologise for the delay. It sounds as though our live chat rep wasn't aware of the ETA for the stock, so I apologise for that.

In regards to the mentions of "24 hour dispatch" on our site, this should read "24 hour dispatch for most items " in all cases - so if you've spotted a page where this isn't specifically explained, I'd really appreciate if you can WHIM me the URL to be updated.

I tried to use their support chat service ... after waiting for 45 minutes, I get the message that no support staff is available at this time.

That definitely sounds unusual... if you're able to WHIM me the rough time you were trying to access chat I'd like to check this out. Chat reps should be available 24/7.

I have waited for 1.5 hours for my turn to no avail ... Sent whims to Filtercore and suddenly he has disappeared from this forum.

Now, that really sounds unusual - we have definitely not experienced live chat queue times of that extent, ever. I'd really like to check the details of this if you can send me the chat reference number and time/date you chatted.

And as much as I love jumping on Whirlpool (that's not sarcasm btw - I really enjoy helping out here) - sometimes I'm on a plane, or in meetings all day, or very occasionally I'm flat out sick :) I try to check on here minimum at least every 2-3 days, but usually daily. If I've disappeared for 36 hours, don't worry, I'll be back! Don't forget, while I do my best to help out here, contacting our Customer Support team direct is usually the quickest way to get any issues resolved.

I hope Dealsdirect is not filing for bankruptcy or something like that

Quite the opposite - we've been profitable for a long time now, but to be frank, Christmas this year is causing a much bigger boost in business than we expected. We're hiring new Customer Service reps but it takes time to train them up and hit the ground running in our email and chat queues. We're not ignorant of any issues - there can be some pretty heatedly passionate discussions in our offices about the issues you've all mentioned above! - and we're always actively trying to resolve anything that's not running as perfect as could possibly be. Basically, *we do care*, we recognise any issues such as the above are not good at all, and we're working to resolve them.

Now if you hit chat you are anywhere from 18-25 in line...... it seems the number of people wanting answers ASAP is growing by the day.

We've had reduced staffing on live chat over the last few days, but all will be back to normal as of tomorrow - you should notice much shorter wait times shortly.

Mandroid writes...

Emailed asking for a refund, they refused to do anything but send another replacement.

I can see that this incident was some time ago, and although I'm not sure of the specific details - that definitely shouldn't have happened. Our policy is that if you're unhappy with a product or it's faulty within 30 days of shipment, we arrange a refund if that's what you prefer. We want you to be happy with what you've bought!

Mega Jules writes...

I pay by B-pay, so I accept that it takes a couple of days to appear on their records. I don't accept them cancelling orders 2 days after sending a reminder - when you pay in good faith on that reminder.

The BS I had to go through to get that sorted was unbelievable. Their Chat HELPLINE was no help at all - unless you consider patronising quotes helpful.

Jules, I have to admit that it's not particularly clear that we require BPAY payments within 5 days of completing checkout. I'm working on making this much, much clearer in our checkout process over the coming weeks.

A BPAY order is cancelled after it remains unpaid for 7 days, so the reminder should go out with enough notice for you to pay by... of course, this doesn't quite sound like your experience, so I'm very sorry for that.

Jules, could I kindly request you access our website and visit Help Centre > My Stuff, and obtain the reference number of your live chat? If you could then send the reference via WHIM to me I'd really appreciate it. This sounds like an issue which is best passed on to our customer service manager for followup directly with yourself. Our chat reps are definitely not trained to be patronising and I think this requires some followup internally.

We are in the same boat with the rabbit hutch

Unfortunately, these were delayed from our supplier, but they'll be all sent out within the next 48 hours. If you can WHIM me the order number and all the details once thie parcel is sent, I'll happily refund your postage costs as an apology for the unexpected wait.

So if they can't answer questions on payment, warranty returns, delivery, or order status, what does the after hours chat line handle?

As mentioned on our Contact Us page, Customer Service chat is available during business hours; and sales enquiries at all times. The demand for 24/7 customer service chat is there, and we're working towards offering it soon :)

ernal writes...

Could be one of those after hours chat lines.... call me.... call me now ;)

You'd be surprised at some of the stranger chat sessions we've come across ;)

bindi writes...

WOW !!, this mob sound like a horror story to deal with--certainly one to add to the dodgy basket--I will steer well clear of this one

Have you even tried them or are you just blowing steam out your arse?

DealsDirect have been around for awhile. Their not new. I've bought a fair bit of stuff off them. Everything from DVD Players to the Philips HiFi stereo headphones I'm wearing right now.

And, apart from the DVD Players coming a few days late. (I'm in Sydney btw) I haven't had any issues.

I seriously don't think you know what your talking about.

It's funny how the people with problems are usually the ones everyone listen to.

Heh, it's interesting that you don't really see happy customers registering on WP just to talk about their how smooth everything has gone.
- SyKO

Hmmm that's unusual about the chat times, or maybe I was just lucky!! Had to speak to someone the other day, and I was number 1 in cue. Was speaking to someone within about 60 seconds, which was great (although, their responses did seem a bit automated and it seemed like they couldn't speak english very well).

I bought something from DD late last Thursday ... Was hoping it might arrive Monday or Tuesday, but this morning it was still listed online as being packed ... but later this morning, it arrived! Never received the Australia Post tracking number, and the website STILL says it's being packed - but it was in good condition, and I'm happy.

Thx, DD!

OzFree writes...

Never received the Australia Post tracking number, and the website STILL says it's being packed - but it was in good condition, and I'm happy.

This is frustrating for us too. There's actually a limitation with the Australia Post system we use - we can only confirm with their system that we've sent X parcels per day. If we try to notify them of more than X per day, their system starts falling over.

This means we can only notify Aus Post of X parcels being sent per day... so your item may have been sent even though it's indicating that it isn't.

We've been hassling Aus Post about this for some time now - our programmers are working in conjunction with them on a solution, it should be in place around two weeks.

So, yeah. We send out so many parcels that we made Australia Post asplode. All will be fixed soon....

hes a helpful lad this filtercore, unlike some of the online shops we all visit here . cheers bud

Does anyone have a current coupon code for DEALSDIRECT.com.au?
I went to buy 6 christmas presents but was charged postage on each which was over $50.
Thanks

I can't believe people still buy from DealsDirect.

I received Walky Talkies, DoA. DealsDirect wouldn't refund nor replace. FilterCore definetely was not helpful. Online support staff disconnected my chat connections.

And, as other threads have pointed out, they censor bad feedback on their site. I'm not satisfied with a single item I've purchased from DealsDirect.

Thanks for the feedback...and warning!
I still think I'll give them a go. There are also lots of posts of people who are really happy with their products and service.

I've bought from DD once for myself, and several times for my dad now ... had the one instance of tracking not being updated, but the item arrived safe and sound, as have all my other purchases, and on that one item without the tracking, Filtercore replied here on the forums as well as by WHIM. My dad has been wrapt with what I've bought on his behalf in the past.

Admittedly I've never had a DOA item, but so far *touch wood* my experiences with DD have been nothing but positive.

Just my 2 cents' ...

10 orders from Deals Direct. Only one issue which they took care of for me, crediting the purchase price of a faulty item. Took a bit of stuffing around, but nothing that caused me to cry.

Here's my original post about it:
forum-replies.cfm?t=626281&p=14#r272

It never got resolved. Filtercore stopped replying to Whims and I was left with a bunch of useless crap. The whiteboard still has the calendar I drew on it when I got it on there because I don't have the time and energy to scrub it off (Oh, I used the 'Whiteboard Marker' that came with it, not a permanent or anything silly :)).

Pretty sure I've learned my lesson

Over 100 transactions. Had a couple of issues. All sorted out promptly.
Very Happy with the service and products ive had.

OzFree writes...

had the one instance of tracking not being updated,

To be fair, the tracking is done by Aus Post, not DD. The eParcel service is notoriously bad for tracking.

I've had several orders from DD myself, and only had one case of something arriving 2 weeks after ordering. It turned out that my local post office never sent me the notice to say I had a parcel to pick up, and it had been sitting there for around 8 or 9 days.

I am having a problem with DD which may yet get to be resolved so I will hold off being critical for now, However I have discovered that they don't publish a contact phone number or street address to my knowledge - only a PO Box at Chullora - this is a worry. Am I correct in this assumption?

Do a search in the online whitepages ... not going to publish it here, but a contact phone number IS listed there (postcode 2209).

Only got this:

Po Box 345
Beverly Hills 2209
(02) 9793 7396

street address is not listed - they are rather anonymous - why hide behind a PO Box?

1st Floor
263 Kingsgrove Road
Kingsgrove, New South Wales, 2196

It's available on their web site, you just need to know where to look.

Johnny Bravo writes...

These Fuzzy Magic Colouring Setsare advertised as "My Little Pony".

I hope you have a daughter my friend.

However, when we received them, there was no Hasbro or My Little Pony logo anywhere to be found.

Yes, Deals Direct had a part to play by distributing them, but you gotta keep in mind that they didnt manufacture the product.

Hi all,

Our new representative for DealsDirect on Whirlpool is bdealsd08. You'll find her taking my place in DealsDirect discussions on Whirlpool over the coming days.

Is this Barbara from online support? Will this person have the ability to get things done like you did or will it be an extension of the online support? Some of the ongoing issues are with online supports inability to properly assist customers, hence them coming to you as a last resort.

Our new rep is indeed from our online support team, and for that reason is even better positioned to help than I (I'm actually a member of our marketing team). They'll have every authorisation I've had to assist with any issues posted on here. :)

Hello all,

As the new representative for Deals Direct, I come bearing gifts :-)

Below is a special coupon code for use in December:

The code is: HOHOHO2007 - 10% discount on all stock until Dec 31st.

Conditions:
10% discount off your order on DealsDirect.com.au until 11.59pm 31st Dec 2007
AEDT . The discount is on the products only - so excludes the shipping costs.
For one use only on one single order - one code per account / person.
The coupon code must be entered into the "redeem your coupon code" area at stage
1 of the checkout process.
If you don't notice the amount being deducted at checkout, please contact us before proceeding with the order.

Merry Christmas all! I'll be on the forum most weekdays if you have any problems / questions etc.

Enjoy!

bdealsd08 writes...

As the new representative for Deals Direct, I come bearing gifts :-)

Below is a special coupon code for use in December:

The code is: HOHOHO2007 - 10% discount on all stock until Dec 31st.

Well done, code works great.
Got 10% discount on the camera no troubles.

bdealsd08 writes...

The code is: HOHOHO2007 - 10% discount on all stock until Dec 31st.

Great Thanks.

Just placed an order =]

bdealsd08 writes...

The code is: HOHOHO2007 - 10% discount on all stock until Dec 31st.

Thanks for the christmas gift! I've signed up and placed an order for some 2.1 IPOD speakers for the wife :)

thanks - the coupon worked great

do deals direct match prices with other online stores?

Hi!

We generally don't offer price matching at DealsDirect as we try to keep prices low from the start. We find that online customers are very saavy anyway, and will do some of their own "pricing homework" to find the best deal for them.

(I'm glad everyone's enjoying the special coupon code!)

Hi,

What happened to Eurolab coffee machine - I was hoping to get one and it just disappeared from the website. Any idea how soon it is going to be re-stocked.

Thanks

Hi,

We're expecting more stock of the Eurolab coffee machine (EL5001) within the next 10 days or so. It should be advertised on the site and newsletter once back in.

Thanks! :-)

Mark222 writes...

What happened to Eurolab coffee machine - I was hoping to get one and it just disappeared from the website. Any idea how soon it is going to be re-stocked.


Looks like its in stock now

www.dealsdirect.com.au/p...-15-bar-pressure

If i buy more than one product on the same order do i still receive the discount on both products?

divva writes...

If i buy more than one product on the same order do i still receive the discount on both products?

I once bought around 6 products in a single order, and not a single cent discount. However I did get free shipping during the free shipping promotion though. :)

with the HOHOHO2007 promo code you should get 10% off your order.

M4fia writes...

Great Thanks.

Just placed an order =]

Too bad my order never arrived. And DD says they cant help me because its been sent.

Becareful buying things from DD.

forum-replies.cfm?t=882305